‎Customer Service | SimpliSafe Help Center

Monday, January 20th, 2020 8:14 PM

Customer Service

I am disappointed!  I returned equipment two weeks ago, have not received credit and can't get Customer Service to respond to emails or answer the phone.  BEWARE!

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2.8K Messages

3 years ago

Call early in the mornings (9 am ET), press #1 for sales, someone should answer sooner.

Do not end the call until you've requested and spoken to a senior supervisor with confirmation they will credit your credit card - if they don't do it within 5 more business days, dispute the charges with your credit card issuer.
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