2 Messages
Can a customer get a full or partial refund?
I installed a lot of Simplisafe equipment last year in my somewhat large home. The system has given me nothing but trouble ever since. I spent hundreds of dollars for equipment that won't work, sometimes works, works poorly, and sometimes deletes programming. I'm on my 2nd base, my 2nd keypad, and I've replaced multiple faulty sensors. An hour or so ago, for reasons I can't begin to understand, the system stopped communicating. This, after yet again deleting the programming I've not spent more than 4 hours as I've been forced to set up the system 3 times already. Now I'm faced with a 4th install. In the past few months, I'm called Simplisafe so many times, I almost know the number by heart. How does a customer get a refund?
davey_d
Community Admin
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4.8K Messages
2 years ago
Hi,
On behalf of SimpliSafe, I want to sincerely apologize for the experience that you've had. From what you've mentioned, all of the issues seem to stem from a Base Station issue. But if multiple Base Stations are having the same problem, then there might be something bigger going on - either with your account, or where the equipment is physical set up.
I'm not sure if you've already been in touch with our higher-tier Specialist team, so I went ahead and created a ticket for you. Someone will be reaching out to make sure that you're taken care of.
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sevensiamesecats
Advocate
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2.2K Messages
2 years ago
As far as I know, the only way to get any form of refund (other than some free months of monitoring) is to return your system within 60 days of receiving it). But they will keep trying to help you get it working until it does.
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