‎Freeze Sensor False Alarm | SimpliSafe Support Home
 
usmaak's profile

335 Messages

Monday, February 17th, 2020 2:10 PM

Freeze Sensor False Alarm

I have a freeze sensor in my furnace room. It's where my hot water heater is and where my pipes come in, so it seemed like a good location.  Yesterday I got an alarm on it.  I went down and checked and the temperature was 73 degrees.  Are false alarms on freeze sensors common?

Captain

 • 

5.9K Messages

4 years ago

@usmaak I had a SS2 freeze sensor for 5 years and a SS3 since it was released and never had an issue. Are there any drafts in the area? (Don't even think that would be an issue). I would call support to ask; if you do please post your outcome here if you get the chance. Thanks!

335 Messages

4 years ago

Thanks.  Nope, no drafts at all.  It's an enclosed room with no airflow except for a vent that sucks air in from the basement and not the outside.

2.8K Messages

4 years ago

Maybe it's defective?

335 Messages

4 years ago

I'll keep an eye on it and see what happens.  I'd prefer not to have to contact support, if I have a choice.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.