‎Why won't it align? | SimpliSafe Help Center
 
billfitzgeraldwrites's profile

Tuesday, August 2nd, 2022 7:08 PM

Why won't it align?

​ After spending several hundred dollars with Simplisafe-- and loving all the other products-- I'm extremely frustrated with the Smart Lock. I tried installing it with our old Kiwkset single cylinder lock (Deadbolt #1), but the old lock was keyed on both sides of the door, so the tailpiece assembly was too long to accommodate the Simplisafe lock. So I bought Kwikset Deadbolt # 2 (keyed on one side of the door). The tailpiece and thumb turn-- with the red adapter to go with the D-shaped tailpiece-- did not line up. (see photos) The adapter on the tail piece was at 4 o'clock, the Simplisafe thumb turn socket was at about 2 o'clock. After spending close to an hour on TWO different calls with SimpliSafe customer service, the last lady I talked to suggested getting yet another new deadbolt. So I went to an actual locksmith, described the problem, showed him the photos and got Deadbolt #3. Exact same problem. The thumb turn needs to turn another few degrees to align with the tailpiece and adapter. The last person I spoke to in Customer Service suggested I call a SimpliSafe technician to come look at it at MY expense. Ummm... no. What the heck, guys? What deadbolt will your product work with? Seems like you should know this.  ​
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Captain

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5.1K Messages

8 months ago

Call support but I believe (guess on my part) the dead bolt has to be a single cylinder. My apologies on the guess but support will know for sure. My doorlock works fine but was a Schlage single cylinder.

(edited)

8 months ago

Thanks for responding! It IS a single cylinder-- all three have been. But they've all been Kwikset. I wonder if Schlage would be any different...  running out of patience, though. Not sure I have it in me to try a FOURTH deadbolt. ;-(

Captain

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5.1K Messages

@billfitzgeraldwrites​ There are different adapters for each brand of deadbolt. Again, call support to walk through. They are very good.

1 Message

can anyone just tell us what deadbolt they're using that works, more than just a brand? 

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