Why don't the SmartLocks work with newer model Door Locks like KwikSet?
The back plate for the locks do not work with newer model and commonly purchased door locks. The back plate they give you for the install assumes your existing lock is an old design. We purchased new KwikSet door locks for our new home at Lowe's and the screws and lock bolt are in an offset position. The SimpliSafe backplate works only with screws and lock bolt in a linear position. It's a dinosaur and surprising that SimpliSafe is this behind in design standards. KwikSet is one of the most commonly purchased door lock systems! When we called them about it they asked us to email them specifics with photos, etc. We did...but got no response. Getting no response and realizing we were out of luck, we called to return them and they wouldn't let us because by then it was past their 60-day return window. Today I get an email from them after posting to the Community telling me they can extend the return period but I'd need to call them. I did...and guess what? They declined again. LOL. What a joke! See the email from Miguel M. below.
My two perfectly new ones are FOR SALE if anyone needs to purchase. They are out of stock for the foreseeable future!