‎Smartlock locking/unlocking alerts | SimpliSafe Support Home
 
danielcariveau's profile

Tuesday, October 10th, 2023 5:39 AM

Smartlock locking/unlocking alerts

We’ve been having this problem on and off. Before hand we had to recalibrate it before they sent us a new one, and the new one worked great for a bit. But now it’s giving the phantom lock/unlock notifications but only for iOS, I use an android and haven’t had this issue but my wife with an iPhone has. Is there a fix for it?

Community Admin

 • 

3K Messages

9 months ago

Hi @danielcariveau, 

Thank you for reporting this! I've forwarded your case details to our engineers to look into - someone will reach out to you soon to get to the bottom of this.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.