‎Smartlock locking/unlocking alerts | SimpliSafe Support Home
danielcariveau's profile

Tuesday, October 10th, 2023 5:39 AM

Smartlock locking/unlocking alerts

We’ve been having this problem on and off. Before hand we had to recalibrate it before they sent us a new one, and the new one worked great for a bit. But now it’s giving the phantom lock/unlock notifications but only for iOS, I use an android and haven’t had this issue but my wife with an iPhone has. Is there a fix for it?

Community Admin


2.4K Messages


10 Points

5 months ago

Hi @danielcariveau, 

Thank you for reporting this! I've forwarded your case details to our engineers to look into - someone will reach out to you soon to get to the bottom of this.

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