‎Opening smartlock disarms the alarm | SimpliSafe Help Center

Thursday, October 14th, 2021 5:09 PM

Opening smartlock disarms the alarm

Community Admin


4.3K Messages

1 year ago

Hi rossmcadam,

The key advantage (pardon my pun) to our Smart Lock is that it integrates with the full SimpliSafe alarm system. So yes, by default, we did design it so that when you unlock, you also disarm the system. So you can get in, in one easy step.

You do have the option of setting the Smart Lock so that disarming won't unlock the door. But there's currently no option for the other way - so that unlocking won't disarm.

But you should also know that if you want to bring suggestions for our dev team, this is the place to do it! Our engineers do visit often, and we're always bringing suggestions to them for future updates.

- Johnny M.
SimpliSafe Home Security

3 Messages

Hi Johnny - thanks for the response.

I understand why the company did it this way as it is a unique offering of the lock. But in practice, for me living on busy city street, the idea of entering my Master Pin into an outside keypad with people passing by me is uncomfortable and poses a security risk.

What I'm suggesting is just an additional layer of choice and flexibility in how we use the lock. By adding the option to have an unlock only code (no disarming of the system), it offers an additional way to enhance security for users exposed to that risk of onlookers.

Hopefully engineers reading this suggestion will see it that isn't an attempt to change the selling point of the lock, but really a value-add option for some users sensitive to this risk, but who also want the other great features of the SimpliSafe lock (e.g. remote lock/unlock)



5.1K Messages

1 year ago

@Johnny M your explanation was key to understanding how this works. and locks it up nicely. To frame it differently, it opens the door to better understanding  the overall proces. I'll stop now as I believe I have reached a threshold of stomaching this post. :-)



526 Messages


You've approaching maximum dad joke with this reply. Pace yourself, please. :)
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