3 Messages
Opening smartlock disarms the alarm
I recently bought the simplisafe system with smartlock and keypad. I am really surprised that the system does not allow me to have a separate code to unlock my smartlock but NOT disarm the alarm. As I live on a city street, I feel this is a material security risk to my family and property if anyone was to shoulder surf or see fingerprints on only the 4 numbers that I use!
When contacting the company about this issue, they stated that they make the assumption that nobody will look over your shoulder. I think this is a naïve assumption. I also think it should be a relatively a small upgrade/development to add the additional flexibility to users to have a separate code to unlock the front door only without disarming the system. This also wouldn't prevent people from using just one code, as the system is currently setup.
I have raised this with customer support as a change I would like to see urgently. If any of you have a similar concern, please also raise this with Simplisafe through Contact Us so that there is some pressure to make this change. Otherwise I'm going to have to dispense with the smartlock (which would be a shame given the price I've paid for it already... and the fact that I generally otherwise like the lock)
When contacting the company about this issue, they stated that they make the assumption that nobody will look over your shoulder. I think this is a naïve assumption. I also think it should be a relatively a small upgrade/development to add the additional flexibility to users to have a separate code to unlock the front door only without disarming the system. This also wouldn't prevent people from using just one code, as the system is currently setup.
I have raised this with customer support as a change I would like to see urgently. If any of you have a similar concern, please also raise this with Simplisafe through Contact Us so that there is some pressure to make this change. Otherwise I'm going to have to dispense with the smartlock (which would be a shame given the price I've paid for it already... and the fact that I generally otherwise like the lock)
davey_d
Community Admin
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5.6K Messages
3 years ago
Hi rossmcadam,
The key advantage (pardon my pun) to our Smart Lock is that it integrates with the full SimpliSafe alarm system. So yes, by default, we did design it so that when you unlock, you also disarm the system. So you can get in, in one easy step.
You do have the option of setting the Smart Lock so that disarming won't unlock the door. But there's currently no option for the other way - so that unlocking won't disarm.
But you should also know that if you want to bring suggestions for our dev team, this is the place to do it! Our engineers do visit often, and we're always bringing suggestions to them for future updates.
(edited)
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captain11
Captain
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6K Messages
3 years ago
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uditsekhri
2 Messages
6 months ago
Any updates on this? Sort of crazy that a home security company didn’t think that coupling the keypad entry to the security system to automatically disarm everything can be a good idea… completely defeats the purpose of the alarm.
Part 2 of this needs to be setting different codes for keypad and alarm system.
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bguillaume77
1 Message
6 months ago
I just had a whole gate at my house for extra security built around that smart lock to now see that when unlocking the gate it turns off my house alarm!!
beyond pissed off!!
this is the most ridiculous system EVER!!
so now if a burglar is able to open my gate he also has a free pass to come in the house!!
WTF!!!!!
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Bekbek
2 Messages
2 months ago
We would definitely like the option of not having the smart lock disarm the entire thing! We have kids who come in and out of the house constantly and obviously we don’t want the door to remain unlocked, but we would like for our system to remain armed.
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