3 Messages
Opening smartlock disarms the alarm
I recently bought the simplisafe system with smartlock and keypad. I am really surprised that the system does not allow me to have a separate code to unlock my smartlock but NOT disarm the alarm. As I live on a city street, I feel this is a material security risk to my family and property if anyone was to shoulder surf or see fingerprints on only the 4 numbers that I use!
When contacting the company about this issue, they stated that they make the assumption that nobody will look over your shoulder. I think this is a naïve assumption. I also think it should be a relatively a small upgrade/development to add the additional flexibility to users to have a separate code to unlock the front door only without disarming the system. This also wouldn't prevent people from using just one code, as the system is currently setup.
I have raised this with customer support as a change I would like to see urgently. If any of you have a similar concern, please also raise this with Simplisafe through Contact Us so that there is some pressure to make this change. Otherwise I'm going to have to dispense with the smartlock (which would be a shame given the price I've paid for it already... and the fact that I generally otherwise like the lock)
When contacting the company about this issue, they stated that they make the assumption that nobody will look over your shoulder. I think this is a naïve assumption. I also think it should be a relatively a small upgrade/development to add the additional flexibility to users to have a separate code to unlock the front door only without disarming the system. This also wouldn't prevent people from using just one code, as the system is currently setup.
I have raised this with customer support as a change I would like to see urgently. If any of you have a similar concern, please also raise this with Simplisafe through Contact Us so that there is some pressure to make this change. Otherwise I'm going to have to dispense with the smartlock (which would be a shame given the price I've paid for it already... and the fact that I generally otherwise like the lock)
davey_d
Community Admin
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5.7K Messages
4 years ago
Hi rossmcadam,
The key advantage (pardon my pun) to our Smart Lock is that it integrates with the full SimpliSafe alarm system. So yes, by default, we did design it so that when you unlock, you also disarm the system. So you can get in, in one easy step.
You do have the option of setting the Smart Lock so that disarming won't unlock the door. But there's currently no option for the other way - so that unlocking won't disarm.
But you should also know that if you want to bring suggestions for our dev team, this is the place to do it! Our engineers do visit often, and we're always bringing suggestions to them for future updates.
(edited)
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captain11
Captain
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6.4K Messages
4 years ago
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uditsekhri
2 Messages
1 year ago
Any updates on this? Sort of crazy that a home security company didn’t think that coupling the keypad entry to the security system to automatically disarm everything can be a good idea… completely defeats the purpose of the alarm.
Part 2 of this needs to be setting different codes for keypad and alarm system.
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bguillaume77
1 Message
1 year ago
I just had a whole gate at my house for extra security built around that smart lock to now see that when unlocking the gate it turns off my house alarm!!
beyond pissed off!!
this is the most ridiculous system EVER!!
so now if a burglar is able to open my gate he also has a free pass to come in the house!!
WTF!!!!!
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Bekbek
2 Messages
11 months ago
We would definitely like the option of not having the smart lock disarm the entire thing! We have kids who come in and out of the house constantly and obviously we don’t want the door to remain unlocked, but we would like for our system to remain armed.
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civicsista
1 Message
4 months ago
Is there any new information on this? Would love to see a code to just unlock the door, not disarm the whole system.
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MelissaRodgers
3 Messages
5 days ago
Adding my voice to this thread. This does not make sense! An outdoor keypad with a PIN of only four digits should NOT disarm the whole system. Unbelievably stupid design. All I have to do is stand on the front porch of a SimpliSafe residence and try one four-digit code after another until I luck into the right one. Then I have access to the entire house. If the engineers cannot figure out how to uncouple the whole system from the front door keypad code, then they should at least give us the option of a six- or eight- or 10-digit code that is a little harder to guess. Even that is just a stopgap measure, but it beats this completely ineffective design. I guess it’s time that I start looking around for another provider. This was first reported in 2021 on this particular thread so it’s been four years and no progress.
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patrickfrembs
5 Messages
5 days ago
I just purchased this smart lock and I can't believe that Simply Safe believes it's a good idea and safe to type in a 4 digits code on an outside keypad surrounded by people on a busy street that turns off the entire alarm system.
I just talked to them on the phone and they called it a feature but to also rest assure that the development team will have a look at this as they make constant improvements.
When I shared that this topic seems to be 4 years old already and nothing has been done, I was put on hold and that's where I still am while I'm typing this... I suspect I'll still be on hold by the time the next individual who bought this smart lock finds this chat....
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MelissaRodgers
3 Messages
5 days ago
I called them yesterday to discuss it as I had just figured it out. I held for 26 minutes and finally gave up. I like the system. It was easy to set up and easy to operate, but now I'm concerned that it's too easy. And it's too public that the soft spot is the freaking front door lock. If you're going to have a soft spot, could they at least make it harder to find?? Sheesh!
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