‎Opening smartlock disarms the alarm | SimpliSafe Support Home
 
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Thursday, October 14th, 2021 5:09 PM

Opening smartlock disarms the alarm

I recently bought the simplisafe system with smartlock and keypad. I am really surprised that the system does not allow me to have a separate code to unlock my smartlock but NOT disarm the alarm. As I live on a city street, I feel this is a material security risk to my family and property if anyone was to shoulder surf or see fingerprints on only the 4 numbers that I use!

When contacting the company about this issue, they stated that they make the assumption that nobody will look over your shoulder. I think this is a naïve assumption. I also think it should be a relatively a small upgrade/development to add the additional flexibility to users to have a separate code to unlock the front door only without disarming the system. This also wouldn't prevent people from using just one code, as the system is currently setup.

I have raised this with customer support as a change I would like to see urgently. If any of you have a similar concern, please also raise this with Simplisafe through Contact Us so that there is some pressure to make this change. Otherwise I'm going to have to dispense with the smartlock (which would be a shame given the price I've paid for it already... and the fact that I generally otherwise like the lock)

Community Admin

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5.5K Messages

3 years ago

Hi rossmcadam,

The key advantage (pardon my pun) to our Smart Lock is that it integrates with the full SimpliSafe alarm system. So yes, by default, we did design it so that when you unlock, you also disarm the system. So you can get in, in one easy step.

You do have the option of setting the Smart Lock so that disarming won't unlock the door. But there's currently no option for the other way - so that unlocking won't disarm.

But you should also know that if you want to bring suggestions for our dev team, this is the place to do it! Our engineers do visit often, and we're always bringing suggestions to them for future updates.

(edited)

3 Messages

Hi Johnny - thanks for the response.

I understand why the company did it this way as it is a unique offering of the lock. But in practice, for me living on busy city street, the idea of entering my Master Pin into an outside keypad with people passing by me is uncomfortable and poses a security risk.

What I'm suggesting is just an additional layer of choice and flexibility in how we use the lock. By adding the option to have an unlock only code (no disarming of the system), it offers an additional way to enhance security for users exposed to that risk of onlookers.

Hopefully engineers reading this suggestion will see it that isn't an attempt to change the selling point of the lock, but really a value-add option for some users sensitive to this risk, but who also want the other great features of the SimpliSafe lock (e.g. remote lock/unlock)

5 Messages

@davey_d​ could you please help me with this? My system is not working as you describe all of a sudden. When unlocking from home armed state, the front door keypad will unlock the smart lock but won't disarm the system. This appears to only be happening when armed in home mode, not away.

Basically when armed home, door keypad will only unlock the door but won't disarm the system also like it will when armed in away. 

Community Admin

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2.8K Messages

@ric29​ I would first try resetting your Smart Lock to see if that helps. The guided flow in this Help Center article provides step by step instructions.

If resetting the Smart Lock doesn't help, interference may also be at play. How far away is your Smart Lock from the Base Station? Are there any dense walls or heavy appliances directly in the path between the Smart Lock and Base Station? If so, I would suggest moving the Base Station closer to the Smart Lock so there's as little in the way between them as possible.

3 Messages

@davey_d​ absolutely want an option so that a lock does or does not turn off system. We have 2 locks and prefer one to turn off the alarm but the other to leave it home or away as set.

Community Admin

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2.8K Messages

@benlclark​ This suggestion has been passed along to our dev team for their consideration. If we hear back from them, an update will be posted in this thread.

Captain

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5.9K Messages

3 years ago

@Johnny M your explanation was key to understanding how this works. and locks it up nicely. To frame it differently, it opens the door to better understanding  the overall proces. I'll stop now as I believe I have reached a threshold of stomaching this post. :-)

Advocate

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697 Messages

@captain11,

You've approaching maximum dad joke with this reply. Pace yourself, please. :)

2 Messages

4 months ago

Any updates on this? Sort of crazy that a home security company didn’t think that coupling the keypad entry  to the security system to automatically disarm everything can be a good idea… completely defeats the purpose of the alarm. 

Part 2 of this needs to be setting different codes for keypad and alarm system. 

1 Message

4 months ago

I just had a whole gate at my house for extra security built around that smart lock to now see that when unlocking the gate it turns off my house alarm!!

beyond pissed off!!

this is the most ridiculous system EVER!!

so now if a burglar is able to open my gate he also has a free pass to come in the house!!

WTF!!!!! 

Community Admin

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2.8K Messages

@bguillaume77​ I absolutely hear you. One of the main benefits of the Smart Lock is its integration with the rest of the system, which is why the synced unlock and disarm feature was created. And whenever your system is disarmed, you'll get a notification and recordings from any cameras you may have.

We have submitted a request to our dev team to disable disarming the system when the Smart Lock is unlocked. I'll bring this back up to them, but when we have an update on this feature we'll let everyone know in this thread.

1 Message

Nobody is asking to get rid of the sync but rather to give the user an option to not have it synced. It’s a fairly simple change that is useful for the many scenarios possible. 

Community Admin

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5.5K Messages

@Gustavow​ we understand. Emily is just explaining how the integration was initially designed. But if you chime in on this thread, that's how we can signal to our dev team that the option is in demand.

I second the request for the functionality to not disarm the security system. I rent out my home and don't like the idea of the security system being turned off anytime someone enters. I have water leak sensors that literally won't work if the tenant does not turn the entire system back on each time they enter the home. 

2 Messages

4 days ago

We would definitely like the option of not having the smart lock disarm the entire thing! We have kids who come in and out of the house constantly and obviously we don’t want the door to remain unlocked, but we would like for our system to remain armed.

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