Sounds like what happened is that the Smart Lock wasn't able to correctly determine the unlocked position. Maybe the deadbolt got caught during the calibration process?(which happens sometimes if the allowances are a bit tight)
You can try Re-Calibrating the Smart Lock through the
Keypad Menu. Select
Devices, then your
Smart Lock, and
"Re-Calibrate" should be an option there.
- Johnny M. SimpliSafe Home Security
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davey_d
Community Admin
•
4.3K Messages
2 years ago
Sounds like what happened is that the Smart Lock wasn't able to correctly determine the unlocked position. Maybe the deadbolt got caught during the calibration process?(which happens sometimes if the allowances are a bit tight)
You can try Re-Calibrating the Smart Lock through the Keypad Menu. Select Devices, then your Smart Lock, and "Re-Calibrate" should be an option there.
- Johnny M.
SimpliSafe Home Security
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