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israel23's profile

Sunday, March 12th, 2023 9:21 PM

Smart Lock

I installed two smart locks on my house. The one on the front door when I lock it from the app it cannot be unlocked manually but must be unlocked on the app. The second one I installed on the door from my garage to the house, but wither I lock it from the app or manually it can be unlocked manually. I want the garage lock to act like the front door lock so that I can keep my tenants out of the garage. Any suggestions.

Community Admin


3K Messages

1 year ago

Hi @israel23, 

The Smart Lock should be able to be unlocked both manually and with the SimpliSafe mobile app; there is no setting to make it only respond to the app. 

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