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Thursday, June 18th, 2020 2:52 PM

Simplisafe smart lock pin pad battery life.

The websites states that the Simplisafe smart lock battery life is 8-12 months. It does not state how long the battery life of the pinpad is or what type of batteries are used. Does anyone know the battery life of the pin pad?

2 Messages

4 years ago

In case anyone else was wondering:

I msged support and received this helpful response.

"... The pin pad uses a 3-volt battery and has a life span of 2-3 years."

1 Message

4 years ago

How do you open the battery compartment on the  pin pad?

Community Admin

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5.4K Messages

4 years ago

@blacbyrd69

The battery compartment is under the big plastic section at the top. You just want to slide the whole panel up!

Johnny M.
SimpliSafe Home Security

1 Message

@davey_d​ 

You gave instructions for the interior battery compartment that runs the lock.  I believe they were asking how to change the batteries in the exterior keypad you enter your pin on. 

Community Admin

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242 Messages

@cgc622​ If you're looking at the pin pad for your Smart Lock, at the bottom of it there is a tiny hole. Use the tool that came with the Smart Lock (it looks like a SIM card removal tool) and press it into that hole. From there, the back of the pin pad will pop off, and allow you to change the batteries within the device.

15 Messages

4 years ago

The pin pad has a hole at the bottom, very similar to a SIM card opening hole, and the install package includes a tool similar to a SIM opener. (I suspect you could actually substitute one.) Press that into the hole, and the main part of the pad pops off the base. The batteries are accessible then.

2 Messages

@wmcbrine​ Thank you so much! When I called support,  nobody was able to give me this information. 

20 Messages

4 years ago

One of my pin pads no longer lights when you approach. It lights when a button is pressed. That is a pain unless you have a light to light up the pad to see the buttons. My other lock pad lights up when you reach for the pad at night.

Waiting for a response from SS.

Advocate

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2.2K Messages

4 years ago

It will b a long wait.  Calling them may be quicker.
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