‎Outdoor Camera buzzing when active | SimpliSafe Support Home
 
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Friday, December 16th, 2022 6:52 PM

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Outdoor Camera buzzing when active

Our camera engineering team is investigating a rare issue with the Outdoor Camera, which generates a loud buzzing when activated - e.g. when livestreaming from the SimpliSafe app. The noise seems to be coming from the unit itself, and not just the camera feed.

 

We have not yet found a cause, but if you are experiencing this issue, please let us know here.

Official Solution

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1 year ago

Thanks @ccampb18 for requesting this update.

Our engineering team has identified the cause of this hardware issue, and is working on creating a fix. We'll keep you updated when it's ready!

1 Message

@davey_d​ 

is the buzzing going to be fixed. It makes it seem very cheap. My ring never buzzed. 

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@nealcrowell​ yes, a fix is in the works. We will update this thread when we have more info.

61 Messages

@davey_d​ good news thanks for the update!

This was posted 3 months ago - has it not been fixed yet?

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Hi @Morningzombie ​, 

Our engineers are still working on the solution to this issue. Once it has been found, we will provide an update in this thread.

6 Messages

2 years ago

Here is a video of my noise. Live view only. Outdoor camera only. 
Note: This comment was created from a merged conversation originally titled Outdoor Camera Noise

6 Messages

One of my outdoor cameras has a constant buzzing sound, like an insect...what could be causing this?

Note: This comment was created from a merged conversation originally titled Buzzing noise

6 Messages

Still happens after removing battery. 

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Hi @SgtSam ,

Apologies, it sounds like you have an Outdoor Camera, not an Indoor Camera like the others in the thread. The Outdoor Camera doesn't have a shutter, and internally works very differently from the Indoor Camera. So I split off your comment into a new thread.

So you've already tried a soft reboot. Have you already attempted a firmware reset? You can do so by pressing and holding the button on the back of the camera for 16 seconds. When you release, it will reboot back into setup mode, and you can set it up again through the SimpliSafe app.

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Hi @shawnsgray does it sound like the noise coming from SgtSam's camera here? I might need to report it to our dev team.

6 Messages

That's exactly the noise...appreciate the help, let me know what you find out.

Thanks!

1 Message

1 year ago

One of my video cameras is buzzing - the front door camera.

1 Message

1 year ago

Same issue here. Outdoor camera buzzing sound when activated.

1 Message

1 year ago

Hi,

yes - my outdoor camera is buzzing loudly when I view from iPad or iPhone. It is quite annoying.

1 Message

1 year ago

I’m having this issue with my outdoor camera.

1 Message

1 year ago

I also have an outdoor camera that just started with the buzzing two days ago. Only in live view. Any further updates to a solution?

1 Message

1 year ago

Hi! One of our outdoor cameras is also making this sound. We have 7 cameras in total for our business, and this one is powered by the SimpliSafe Solar Panel. When noticed, I took the battery out and charged it traditionally, and then placed it back on. When I screwed on the camera lens, I noticed the sound it usually makes was muffled. Almost like something was blocking the speaker. It wasn't blown, but almost like something was in it. Love these cameras (wish that there was an instant "connect" instead of having to have them wake up first, but they are great. The sound then resumed. It's a loud rattle! 

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@info_917267​ Thanks for the input! That's a good clue about where the sound is coming from. I'll pass this on to our engineering team.

1 Message

1 year ago

My outdoor camera also has a loud buzzing sound in live view. The sound remains after a soft reboot (removing and charging the battery) and a firmware reset and reinstall of the camera. What’s the next fix?

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Hi @judyprotacio​, 

As of right now, there’s nothing additional for you to do on your end. Our engineering team is working on finding a solution and we will update this thread when we have news. 

1 Message

Any update?

1 Message

1 year ago

I am having this issue as well with my indoor and outdoor cameras. It occours inhermittently but happens most of the time.

Advocate

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927 Messages

1 year ago

Just noticed my outdoor cameras doing it now

1 Message

1 year ago

My outdoor camera has been doing this for the last couple of months. Has there been an update or solve for the problem yet?

1 Message

1 year ago

I’m also have an issue with the buzzing on my outdoor camera. It just started up this week. Any update?

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@kza​ no update on the issue just yet. But have you already contacted our Support team? A replacement unit might help.

1 Message

11 months ago

My outdoor camera buzzes when it is activated. 

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Hi @Hkdrmd​, 

Thank you for reporting this. Our engineers are currently working on a solution for this - we will update this thread once they find one.

1 Message

11 months ago

We are having this problem.
Our system had an update today. May be related. 

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