‎Suggestion - Give Us A Proper MFA Option (Text Doesn't Cut It) | SimpliSafe Support Home
 
worthing's profile
Advocate

Advocate

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692 Messages

Friday, October 15th, 2021 1:50 AM

Closed

Suggestion - Give Us A Proper MFA Option (Text Doesn't Cut It)

@SS,

Please consider giving us a proper multi-factor authentication option and not just the current text based option. While having MFA via text is arguably better than nothing it's not much better than nothing and may in fact give a false sense of security since it's (relatively) easy to compromise compared to other options.

Supporting something like the Google Authenticator or similar OTP system would be greatly preferred if at all possible. It also works so long as you have your phone and isn't dependent on being able to receive an SMS or even having network connectivity on your phone.

This conversation has been merged. Please refer the main conversation:

2-Factor Authentication

Captain

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5.8K Messages

3 years ago

@Worthing you got my vote for Google Authenticator, but there are other things I would rank higher for SS to work on. As posted in other threads, the ability for SS3 to pass an "alarm state flag" to digital assistants so they can be used for routines is my #1 ask. If SS3 alarms, I want Alexa to light up my house like a Christmas tree!

Advocate

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692 Messages

3 years ago

@Captain11,

This concept of, "no, do this other thing first!" isn't how a company the size of SImpliSafe works. They don't just pick a task and then dedicate the entire company (or even department) to implementing it. I guarantee within IT there are different groups that would work on the integration you're looking for and the security options I am asking for. It's not a zero sum game - one of us getting what we want here doesn't preclude the other person from getting what they want. :)

Community Admin

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5.3K Messages

3 years ago

Worthing,

That is very true, though we are still a relatively small team so there really is a finite number of things we can work on all at once. As we continue to invest (in a really big way!) in expanding out engineering resources, we'll be able to tackle more and more initiatives.

- Johnny M.
SimpliSafe Home Security
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