‎Schedule motion detection on Outdoor Cameras | Page 2 | SimpliSafe Support Home
 
17reasons's profile

Friday, January 7th, 2022 12:22 AM

59

Schedule motion detection on Outdoor Cameras

This request covers the ability to schedule Motion Detection on the Outdoor Camera, so that it is active only at certain times of the day.

There is a separate request to tie the Outdoor Camera's motion detection to the armed state - so that you can customize whether motion detection is on for Home/Away/Off modes. You can find that request here.

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I'd like to request a new feature that allows users to toggle a camera's "Motion detection" functionality on/off on a schedule. I've found that my outdoor wireless cameras run out of battery more often than necessary because there's no way to automatically toggle off motion detection during days/times when we know we'll be home and going in/out of the monitored entrances throughout the day. ​​

​​Currently the only way to control this is manually--by opening the app every morning to toggle motion detection off, then doing the same to toggle motion detection back on in the evening. ​​

​​This new feature could save users a lot of battery charge and maintenance and cut down on unnecessary notifications. I suspect it could also be a boon for Simplisafe, as it means potentially reducing the amount of data storage required for account users who opt into auto-scheduling. ​​

2 Messages

2 years ago

Any updates on the multiple requests to add camera motion on off schedules?

2 Messages

2 years ago

This question is for the SimpliSafe Software Dev Team, have your customers multiple feature requests to add camera scheduling to your app resulted in live development at SimpliSafe? 

8 Messages

2 years ago

I just got my outdoor camera installed and have this same issue as it records me and sends me alerts while the system is in off mode... this seems extremely off as why would anyone want this? Feeling like I wasted a bunch of money.

25 Messages

2 years ago

Totally agree, I was in the process of installing my outdoor camera and was constantly getting notifications. When I looked at recordings I saw my hands, the sky, the ground. Should not be! Should activate when I decide or when armed!

25 Messages

2 years ago

P.S addition to my first post. I would think this is a software fix!

1 Message

2 years ago

I agree with all of the above. When the system is off you should be able to elect that the camera does nothing. When armed it will do what it is supposed to do. Please I'm sure it is a software change very simple very easy.

2 Messages

2 years ago

I really dont appreciate my camera recording me when I get out of bed & go into the living room!  Seems very fishy to me. It is not set to record motion when it is set to home & not set for anyone but ME to be able to view it from outside the home. It has done this before randomly & it makes me feel like someone is able to spy on us somehow & no one wants to be filmed when they may walk thru undressed! There is nothing in the app that lets me stop the recording without resetting the camera & going thru all THAT non-sense

Community Admin

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5.7K Messages

@bunky67​ are you talking about the Outdoor Camera? If so, that camera currently cannot be configured to turn off motion detection at certain times - it's either on or off at all times. That would be the main concern of this thread.

But if you're asking about the Indoor Camera, that can be set to be active depending on the shutter setting. For example, of the shutter is Closed in Home Mode, that means that when your system is set to Home, and if you walk in front of the camera, it will not start recording.

However, it will still record whenever you disarm your system to Off Mode, and for actual alarm events, regardless of the shutter setting.

Please keep in mind, though, that your camera recordings are encrypted, so nobody but you can have access. And of course, you can delete individual recordings by going into your Timeline.

(edited)

2 Messages

I am talking about the indoor camera. I have already set them to close the shutters when set to home. It clicked & opened the shutter with the red light flashing when I woke up, got out of bed & walked thru the living room where one of the cameras is.  The alarm was on, set to home. No reason for it to be recording me. Nothing I did would make it stop recording, which is infuriating! Turning the alarm off just makes it keep recording h wont stop while there is movement. I hate having to hide in my own house instead of getting ready for work

Community Admin

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5.7K Messages

@bunky67​ thank you for the further detail. If the shutter is closed in Home Mode, then the built-in motion sensor shouldn't be able to trigger a recording. However, a recording can still be triggered by other system events - for example, from an activated sensor, or if the system was disarmed.

It would probably be best to troubleshoot this with our Support team, who can look into your account, including the Timeline event log. We can get this figured out!

25 Messages

2 years ago

Come on SimpliSafe! How many of these comments need to be posted until these issues are addressed and corrected???

2 Messages

2 years ago

The fact that when I decide to enjoy an afternoon on the patio, and I end up with 100 motion events and recordings, resulted in me disabling the notifications entirely. This makes it far less likely to notice if there was an overnight event while I was sleeping and the alarm was on. It would essentially get drowned out in all the noise. We really should be able to tie camera behavior to alarm state.

1 Message

2 years ago

This is a pretty glaring hole in what the outdoor camera security system is of benefit for. Not being able automatically turn the outdoor camera motion sensors off when the system is in "OFF" mode seems pretty counterintuitive. I'm using them for a business where there are people constantly triggering the motion sensors and it gets to be a pretty big hassle. It also inhibits providing actual security, as the push notifications become white noise and not actual alerts to take action on.

Is there any update on when it will be added? I can't imagine most customers being satisfied with this feature not being integrated with the product.

7 Messages

2 years ago

This lacking feature and SimpliSafe's willingness to do nothing about does not speak well for the company.  They also just increased the cost of monitoring claiming bogus reasons.  When I went with SimpliSafe it was due to them being all decent system that offered cellular integration and wireless sensors.  Now that is not the case.  SimpliSafe now has competition so it appears the only way SimpliSafe will take their customers serious is for them to start losing customers.  I am given them just a couple more months before I start making the switch to another company.  It just really sucks I have so much money invested in a system that is so sub par.

1 Message

2 years ago

I would LOVE a schedule for motion detection on the cameras. To be honest I'm surprised there isn't something like this. People like me are in the areas where the cameras are. So it continuously records and detects motion. I would love to be able to "arm" motion detection or at least set a schedule. 

8 Messages

2 years ago

No commercial building wants camera alerts for motion during business hours and yet after a year of asking and a dozen volunteers a relatively simply addition has still not been added. 

It’s bad enough to me that the cameras feel clearly inferior to competitors still but the fact that basic scheduled motion alert options or at the very least tying that feature into the ARMED system status is now bordering on deliberate. 

I’ve got three properties using SS and because of that I should also be using all the cameras as well for less subscriptions and convenience but the refusal to add basic necessary additions makes me wonder if should’ve followed my alarm to my camera maker. 

PLEASE add this 

Note: This comment was created from a merged conversation originally titled Why has scheduled motion alerts for cameras still not been added!?

5 Messages

2 years ago

I am amazed to read how Davey D - supposed "Community Admin" has been monitoring this thread for many months (as apparent from his recent response on a different matter) without any attempt to address the concerns of many SS users regarding the glaring defect of the absence of functionality of camera monitoring scheduling and the status of any correction. 
I can only deduce that Davey D and his overseeing boss are numskulls who should have no role in customer service.  Their actions have likely resulted in significantly smudging the reputation of SS and a loss of customers that can easily lead to a loss of corporate revenue.  I would not want to be in their shoes when someone competent reviews this thread.

I think that all of us SS users can agree on wishing Davey D Good Riddance.

Community Admin

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5.7K Messages

@EBender​ Just so you know, customer service and engineering are separate jobs. I'm not personally in the labs working on changes to functionality. But what we actually do is relay your concerns to the appropriate teams. And when I am informed that the requested feature is in development or implemented, I'll let you know here.

However, while I understand your frustration, and I know how popular this request is, I will need to ask you to please be respectful - not just towards me and my team, but to all users on this Community, per rule #1 on our Community Guidelines

5 Messages

Please excuse the earlier terminology that I used. I will remain entirely respectful within the guidelines that you described. You are right that I am very frustrated after a lack of communication between you and other Simplisafe customers on this matter. Since I have no easy recourse to collect the necessary information from others at Simplisafe, I need to help you understand that you have not been providing the assistance that is expected of your position.  

Of course, you are not in development.  You have been assigned to service the customers with information that they require and need.   The frustration that I and others have expressed is a function of our need to learn if and when it will be possible to schedule camera / motion sensing.  Now please take a look at your answer.  Did you provide any inkling of that information.  Did you tell us any of the following:

1. that you have informed the development team of your users concerns?  (Looking at the guidelines that you referred me to specifically describes that when an issue has been submitted to an internal team, the thread is labeled as:

INVESTIGATING

The issue has been submitted to our internal team, and they're gathering info.

I don't see that label, so it is natural to question whether you have done so.)

2. what has the response has been (if it was submitted)?

3. how long before we might learn if the functionality might be possibly enacted?

4. Periodically some news if there is work being performed?

5. Any predicted time that the functionality might be released?

When Simplisafe's customers can view such information periodically, you and we will know that you are doing your job well.
In the meantime, I have sent an email to several of your top management, posing the important questions that you have not answered.

I hope you can now understand that this is an important issue to Simplisafe's customers.

Community Admin

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5.7K Messages

I do sincerely understand the frustration. Unfortunately there's not a lot of info that I can give on this particular request.

We do have a different set of Status Labels for Requests, as opposed to Issues. We have them listed here.

The "Submitted" status is just as it says - the idea has been sent over to our dev team, but we aren't able to confirm that work is in progress just yet (which doesn't mean that there has been no work at all). In general, we do not publicly communicate road maps or estimated times, and announce only when release is imminent.

But I promise you, when I have news that I can share, you will hear about it here.

10 Messages

2 years ago

This is an enhancement request.  The SimpliSafe system would be a 5 star in my opinion if it could allow users to set monitoring times for outdoor camera.  That is, the pool area has a LOT of activity during the day.  I only want that area monitored at night.  If there was a setting to tell the app to monitor this camera, say, only 8pm - 7am, or from disk until dawn, SimpliSafe would have a superb product.

It needs to be camera-specific.  All other cameras should have the option as well.  Like, monitor the front door and side doors 24x7, but allow me to set the monitor time for the back yard and pool area.

Currently, I am charging the pool area camera almost weekly; the front door only needs a charge monthly.

Thanks in advance.  I certainly hope for a response.

Note: This comment was created from a merged conversation originally titled Setting for Outdoor Camera Monitoring Time

Captain

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6.1K Messages

@Frank74v this has been requested often in the past but only you and I can guess if SS is actively working on it. Who knows, maybe you will get a response other than "we've passed it on to your development team" :-)

10 Messages

Thanks @captain11.  I searched the community for similar (a couple of times) with no directly hits, so I posted it up as I want to see it.  A direct suggestion.

I became a subscriber 2 months ago.  SS called after a couple of weeks to do a satisfaction check.  I told this to them and they said the same as you, "we'll pass this on..." *yawn*  Without viable feedback, I don't think they actually listen to their customers.  Shame.  Great product.  I just wish I could give it 5-star.

1K Messages

Sad part is you just have to do what most people like me do and manually turn off that camera at different times but good suggestion

10 Messages

Yes, @lance843, that is what I’ve been doing.  But I have been having memory issues and occasionally forget to turn it back on before I go to bed.  Then I lose the security I felt I had.  Thinking of canceling the monitoring service.

6 Messages

@Frank74v​ Agree 100%.  I want to monitor the front door with alerts all the time, but the pool only when the alarm is set.  Camera-specific alerts based on arming status is badly needed!

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