We just set up SS in a family owned vacation house- I need to give many family members access to the app in order for many people to monitor cameras and disable alarm remotely before arrival, but don't want them to have access to billing profile, settings, etc. (and they don't want it, either). How can I give "user level" access to family and retain "administrator level" access for myself, or whomever is going to run the billing and setting side of the system.
Thanks, Zaphod! Yes, someone from Simplisafe, please give an update and a solution. We are frustrated by this situation at two homes now. We'd like multiple family members to be able to monitor house cameras and activity, but not account information and settings. This is not an odd request. Simplisafe's been great to us, except for this. Can we get an update, please?
I just now read this read, and came to realize that I had just purchased a "security system" built by people who clearly do not understand security at all. To suggest, as a matter of official policy, that your users share their login credentials with their spouses and children is malpractice.
I am just finishing installing my brand new system, and now have to seriously consider returning it. This is insane. Especially after years and years of customer feedback.
This is not good. Recently married - wife had this system before we said “I do” and she can’t add me as a second user??? Time to Shopie for a better system - this is amateurish.
Multi-user accounts is in development. In the meantime, you can set up Multi-Factor Authentication to you can access your wife's account on your phone. With Multi-Factor Authentication, a confirmation code will be sent to your phone when logging into the app.
@emily_s If this has been in development for the past 4 years as the history of these canned "Customer Support" responses state, then you have the worst product team known in the history of tech. The more realistic answer is that your company doesn't care about this feature or your customers that are demanding it.
Does anyone know anybody in the press that would be willing to cover this? This is the only way this company will acknowledge it's issues and do anything, if they believe it will hurt new sales.
@emily_s this response has been used for 4 years now. When is this VERY basic feature that pretty much all of your competitors coming? Because no, just setting up multiple MFA phone numbers for a single admin account with full access is nowhere near the right solution.
Yes! 100% agree with this. We have one person who deals with the alarm operations and then I deal with the billing yet we have to share a log in which is extremely inconvenient. As with billing, Simplesafe is clearly not set up to service businesses.
This is a pretty popular request, so I've gone ahead and merged your post into this thread. Our engineers are currently developing this feature!
In the meantime, you can set up your SimpliSafe account to have Multi-Factor Authentication. With this, you can add multiple phone numbers to your account, so whenever someone is trying to log in a code will be sent to their phone. On a device that is already logged into the app, navigate to Menu > Manage Account > Multi-Factor Authentication to set it up. You can also learn more about this feature in our Help Center article, here.
@emily_s how is this still in Development all these years later? We haven’t set up our system yet and this is a major detractor for us. Can we return it and get a refund?
How is this still in development? This should have been done long ago. This isn't a cheap system or cheap products. Allowing family members to have logins without admin access is a no brainer. Come on Simplisafe.
It’s been 4 years. This should have been in service I was just shopping around to find another company because I use SimpliSafe for home and wanted to install another SS system at my business, however don’t want my employees have access to my home alarm or having admin level access. Almost every system that is out there has this capability. What the hell!
I’d like to be able to authorize another person in my household to have access to my account without having to give them my account login information and ‘pretend’ to be me. That way, I could authorize my spouse/roommate/etc. to have access to the cameras and other app features. This primary account holder should also be able to disable another user’s access if they wish.
Note: This comment was created from a merged conversation
originally titled Add another user
@aklaraby This is a very popular request, so I've merged your original post into this thread. This feature is currently in development. Once we get any news from our devs, we will provide an update here.
As a software engineer I’m disappointed by the amount of time this has taken to implement, this is a feature I would have expected to exist a long time ago for many obvious reasons and it should not take a decent team very long to implement this. A very small team could knock it out easily within 3-6 months.
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WackyD
5 Messages
1 year ago
We just set up SS in a family owned vacation house- I need to give many family members access to the app in order for many people to monitor cameras and disable alarm remotely before arrival, but don't want them to have access to billing profile, settings, etc. (and they don't want it, either). How can I give "user level" access to family and retain "administrator level" access for myself, or whomever is going to run the billing and setting side of the system.
I can't be the only one to be needing this.
Thanks!
2
Garrik
2 Messages
1 year ago
I just now read this read, and came to realize that I had just purchased a "security system" built by people who clearly do not understand security at all. To suggest, as a matter of official policy, that your users share their login credentials with their spouses and children is malpractice.
I am just finishing installing my brand new system, and now have to seriously consider returning it. This is insane. Especially after years and years of customer feedback.
0
vidaschu
1 Message
1 year ago
Add me to the list
0
amycphoenix
1 Message
1 year ago
Please create separate logins. Thank you.
0
jimmy_b196ed
1 Message
1 year ago
This is not good. Recently married - wife had this system before we said “I do” and she can’t add me as a second user??? Time to Shopie for a better system - this is amateurish.
3
ChazCary
1 Message
1 year ago
Wow, I started programming in 1973 in Fortran - on an IBM 360 Mainframe with punch cards. Did some cool stuff.
Four years earlier, in 1969, we sent men to the Moon.
But 50 years later, SimpliSafe engineers can’t build an App with 2 users.
Sad.
0
richspasc
9 Messages
1 year ago
This would be a great feature. I'm tired of having to set up my mother-in-law's phone over and over again.
0
tbanca
1 Message
1 year ago
Based on comments and responses it seems like this is not going to happen. In development for years is unacceptable.
0
brittanyfrost
4 Messages
1 year ago
Yes! 100% agree with this. We have one person who deals with the alarm operations and then I deal with the billing yet we have to share a log in which is extremely inconvenient. As with billing, Simplesafe is clearly not set up to service businesses.
0
wgale8327
2 Messages
1 year ago
Provide multiple user accounts authorizing service and maintenance people.
2
jkseren
1 Message
1 year ago
Any updates to this request?
0
Dward
2 Messages
1 year ago
How is this still in development? This should have been done long ago. This isn't a cheap system or cheap products. Allowing family members to have logins without admin access is a no brainer. Come on Simplisafe.
0
sergone81
1 Message
1 year ago
It’s been 4 years. This should have been in service I was just shopping around to find another company because I use SimpliSafe for home and wanted to install another SS system at my business, however don’t want my employees have access to my home alarm or having admin level access. Almost every system that is out there has this capability. What the hell!
1
aklaraby
2 Messages
1 year ago
I’d like to be able to authorize another person in my household to have access to my account without having to give them my account login information and ‘pretend’ to be me. That way, I could authorize my spouse/roommate/etc. to have access to the cameras and other app features. This primary account holder should also be able to disable another user’s access if they wish.
1
bailey_
1 Message
1 year ago
As a software engineer I’m disappointed by the amount of time this has taken to implement, this is a feature I would have expected to exist a long time ago for many obvious reasons and it should not take a decent team very long to implement this. A very small team could knock it out easily within 3-6 months.
0