This is not good. Recently married - wife had this system before we said “I do” and she can’t add me as a second user??? Time to Shopie for a better system - this is amateurish.
Multi-user accounts is in development. In the meantime, you can set up Multi-Factor Authentication to you can access your wife's account on your phone. With Multi-Factor Authentication, a confirmation code will be sent to your phone when logging into the app.
@emily_s If this has been in development for the past 4 years as the history of these canned "Customer Support" responses state, then you have the worst product team known in the history of tech. The more realistic answer is that your company doesn't care about this feature or your customers that are demanding it.
Does anyone know anybody in the press that would be willing to cover this? This is the only way this company will acknowledge it's issues and do anything, if they believe it will hurt new sales.
@emily_s this response has been used for 4 years now. When is this VERY basic feature that pretty much all of your competitors coming? Because no, just setting up multiple MFA phone numbers for a single admin account with full access is nowhere near the right solution.
Yes! 100% agree with this. We have one person who deals with the alarm operations and then I deal with the billing yet we have to share a log in which is extremely inconvenient. As with billing, Simplesafe is clearly not set up to service businesses.
This is a pretty popular request, so I've gone ahead and merged your post into this thread. Our engineers are currently developing this feature!
In the meantime, you can set up your SimpliSafe account to have Multi-Factor Authentication. With this, you can add multiple phone numbers to your account, so whenever someone is trying to log in a code will be sent to their phone. On a device that is already logged into the app, navigate to Menu > Manage Account > Multi-Factor Authentication to set it up. You can also learn more about this feature in our Help Center article, here.
@emily_s how is this still in Development all these years later? We haven’t set up our system yet and this is a major detractor for us. Can we return it and get a refund?
How is this still in development? This should have been done long ago. This isn't a cheap system or cheap products. Allowing family members to have logins without admin access is a no brainer. Come on Simplisafe.
It’s been 4 years. This should have been in service I was just shopping around to find another company because I use SimpliSafe for home and wanted to install another SS system at my business, however don’t want my employees have access to my home alarm or having admin level access. Almost every system that is out there has this capability. What the hell!
I’d like to be able to authorize another person in my household to have access to my account without having to give them my account login information and ‘pretend’ to be me. That way, I could authorize my spouse/roommate/etc. to have access to the cameras and other app features. This primary account holder should also be able to disable another user’s access if they wish.
Note: This comment was created from a merged conversation
originally titled Add another user
@aklaraby This is a very popular request, so I've merged your original post into this thread. This feature is currently in development. Once we get any news from our devs, we will provide an update here.
As a software engineer I’m disappointed by the amount of time this has taken to implement, this is a feature I would have expected to exist a long time ago for many obvious reasons and it should not take a decent team very long to implement this. A very small team could knock it out easily within 3-6 months.
Like it's been previously stated- you guys have a great product. There are many reasons why you don't want to give others access to your master account!
It would be great to specify what a user can and cannot do as well.
Any updates on this development? It’s been a year since you said the tech team has been working on this, it certainly is not ground breaking tech to allow multiple users to register to the same account. With MFA this is extra frustrating and difficult now. Please provide some additional info to reassure your customers that this is being prioritized.
amycphoenix
1 Message
6 months ago
Please create separate logins. Thank you.
0
jimmy_b196ed
1 Message
6 months ago
This is not good. Recently married - wife had this system before we said “I do” and she can’t add me as a second user??? Time to Shopie for a better system - this is amateurish.
3
ChazCary
1 Message
6 months ago
Wow, I started programming in 1973 in Fortran - on an IBM 360 Mainframe with punch cards. Did some cool stuff.
Four years earlier, in 1969, we sent men to the Moon.
But 50 years later, SimpliSafe engineers can’t build an App with 2 users.
Sad.
0
richspasc
1 Message
5 months ago
This would be a great feature. I'm tired of having to set up my mother-in-law's phone over and over again.
0
tbanca
1 Message
5 months ago
Based on comments and responses it seems like this is not going to happen. In development for years is unacceptable.
0
brittanyfrost
4 Messages
5 months ago
Yes! 100% agree with this. We have one person who deals with the alarm operations and then I deal with the billing yet we have to share a log in which is extremely inconvenient. As with billing, Simplesafe is clearly not set up to service businesses.
0
wgale8327
2 Messages
5 months ago
Provide multiple user accounts authorizing service and maintenance people.
2
jkseren
1 Message
5 months ago
Any updates to this request?
0
Dward
2 Messages
4 months ago
How is this still in development? This should have been done long ago. This isn't a cheap system or cheap products. Allowing family members to have logins without admin access is a no brainer. Come on Simplisafe.
0
sergone81
1 Message
4 months ago
It’s been 4 years. This should have been in service I was just shopping around to find another company because I use SimpliSafe for home and wanted to install another SS system at my business, however don’t want my employees have access to my home alarm or having admin level access. Almost every system that is out there has this capability. What the hell!
1
aklaraby
2 Messages
3 months ago
I’d like to be able to authorize another person in my household to have access to my account without having to give them my account login information and ‘pretend’ to be me. That way, I could authorize my spouse/roommate/etc. to have access to the cameras and other app features. This primary account holder should also be able to disable another user’s access if they wish.
1
bailey_
1 Message
3 months ago
As a software engineer I’m disappointed by the amount of time this has taken to implement, this is a feature I would have expected to exist a long time ago for many obvious reasons and it should not take a decent team very long to implement this. A very small team could knock it out easily within 3-6 months.
0
0
jlalfonso
1 Message
3 months ago
Is there an update on this feature request @davey_d
2
0
j_t
1 Message
3 months ago
This is long overdue, guys...
Like it's been previously stated- you guys have a great product. There are many reasons why you don't want to give others access to your master account!
It would be great to specify what a user can and cannot do as well.
(edited)
0
0
denabroz17
1 Message
2 months ago
@davey_d
Any updates on this development? It’s been a year since you said the tech team has been working on this, it certainly is not ground breaking tech to allow multiple users to register to the same account. With MFA this is extra frustrating and difficult now. Please provide some additional info to reassure your customers that this is being prioritized.
0