‎Securing Your SimpliSafe Account | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Securing Your SimpliSafe Account

 Updated 

At SimpliSafe, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA). This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe password, they still wouldn’t be able to access your account without your permission.

Using 2-Step Verification

2-Step Verification is required for your SimpliSafe account and is enabled when you first set it up. When you log in to a device with your SimpliSafe username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-step Verification is set up for the email address we have for your account. To change your email, you will need to log into your account on a web browser.

  1. Log into your account here

  2. On the menu on the left (you may need to click the ≡ three-bar menu icon), click Manage Account

  3. Under Login Info, you will find the box where you can change your email address

  4. Don’t forget to click Save Changes on the bottom

Enabling Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To enable Multi-Factor Authentication:

  1. Open the SimpliSafe app on a device that is already logged in

  2. Navigate to the ≡ three-bar menu on the top left corner of the app

  3. Select Manage Account

  4. Then choose Multi-Factor Authentication

  5. You’ll be asked to log in again

    1. If you have not set up MFA yet, you’ll need to verify your login by 2-step verification

  6. Select Phone as the authentication method, and tap Continue

  7. Enter a phone number where you would like to send notifications

    1. Note: At this time, only US and UK phone numbers are supported

  8. Select how you would like to verify your phone number: either Text Message (SMS) or phone call

  9. *You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe app, and tap Continue

  10. From here, you can tap + Add Authentication Method to add more contact numbers or tap Done if you’re finished.

You can follow the above instructions to return to the Multi-Factor Authentication screen, and add more contact numbers at any time.

When it’s time to log into your SimpliSafe account, either on the SimpliSafe app or your online account:

  1. Type in your username and password, and tap Continue

  2. A verification code will automatically be sent to the first contact. If that is your number, skip to step 5.

  3. To select a different contact to receive the code, hit the > on the right of the phone number

  4. Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

  5. Type in the confirmation code that you received via SMS or phone call, and press Continue

  6. You will now be logged into your SimpliSafe account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back in to the SimpliSafe app prior to your departure. This will keep you logged in to the app for 30 days.

Enabling Biometric Authentication

When logging into the SimpliSafe mobile app, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe app.

  1. Select the three-bar menu from the top left corner of the app

  2. Choose Manage Account

  3. Next, choose Multi-factor Authentication

  4. Then, you will be brought to the screen to manage your Multi-Factor Authentication log-in options - including Biometric Authentication.