At SimpliSafe, we take protecting your information as seriously as we do protecting your home. To help us keep you protected, we’ve implemented Account Verification with 2-Step Verification and Multi-Factor Authentication (MFA) for all new accounts. This means that any time you log into your account with a new device, or renew your login on the same device, you’ll need to confirm that login through a different point of contact. So even if someone knew your email and SimpliSafe password, they still wouldn’t be able to access your account without your permission.

Using 2-Step Verification

2-Step Verification is required for your SimpliSafe account and is enabled when you first set it up. When you log in to a device with your SimpliSafe username and password, you’ll receive an email. To confirm the login, you need to open that email and click the Verify Device button.

2-step Verification is set up for the email address we have for your account. To change your email, you will need to log into your account on a web browser.

1. Log into your account here

2. On the menu on the left (you may need to click the ≡ three-bar menu icon), click Manage Account

3. Under Login Info, you will find the box where you can change your email address

4. Don’t forget to click Save Changes on the bottom

Enabling Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) allows you to confirm access to your SimpliSafe account through a registered phone number. You can register multiple phone numbers to authenticate your SimpliSafe account for use on different devices.

Note: Enabling MFA will replace 2-Step Verification.

To enable Multi-Factor Authentication:

1. Open the SimpliSafe app on a device that is already logged in

2. Navigate to the ≡ three-bar menu on the top left corner of the app

3. Select Manage Account

4. Then choose Multi-Factor Authentication

5. You’ll be asked to log in again

1. If you have not set up MFA yet, you’ll need to verify your login by 2-step verification

6. Select Phone as the authentication method, and tap Continue

7. Enter a phone number where you would like to send notifications

1. Note: At this time, only US and UK phone numbers are supported

8. Select how you would like to verify your phone number: either Text Message (SMS) or phone call

9. *You’ll receive a 6-digit code. Type that code into the box in the SimpliSafe app, and tap Continue

10. From here, you can tap + Add Authentication Method to add more contact numbers or tap Done if you’re finished.

You can follow the above instructions to return to the Multi-Factor Authentication screen, and add more contact numbers at any time.

When it’s time to log into your SimpliSafe account, either on the SimpliSafe app or your online account:

1. Type in your username and password, and tap Continue

2. A verification code will automatically be sent to the first contact. If that is your number, skip to step 5.

3. To select a different contact to receive the code, hit the > on the right of the phone number

4. Select the phone number you wish to receive the confirmation code. Once selected, the confirmation will be sent automatically

5. Type in the confirmation code that you received via SMS or phone call, and press Continue

6. You will now be logged into your SimpliSafe account

*Please Note: MFA Confirmation Codes can only be sent to US and UK phone numbers. If you are traveling internationally, we strongly suggest logging out and logging back in to the SimpliSafe app prior to your departure. This will keep you logged in to the app for 30 days.

Enabling Biometric Authentication

When logging into the SimpliSafe mobile app, you may be prompted to set up Biometric Authentication. In order to be eligible for this feature you will need to have an iOS device that supports Face ID or Touch ID, or an Android device that supports Face Unlock or Fingerprint.

Once Biometric Authentication is configured, you’ll only need to enter your email address and use Biometric Authentication to log in on this device. For other devices or when using the Web App, you will still need to enter your password and may be prompted for 2FA or MFA authentication.

You can manage Biometric Authentication at any time on the SimpliSafe app.

1. Select the three-bar menu from the top left corner of the app

2. Choose Manage Account

3. Next, choose Multi-factor Authentication

4. Then, you will be brought to the screen to manage your Multi-Factor Authentication log-in options - including Biometric Authentication.

iOS Biometric Authentication Troubleshooting

Some iOS users may experience an issue when attempting to use Biometric Authentication. This is the result of a communication error between SimpliSafe and the iCloud Keychain. In this state, you may see a request to use a passkey (scan a QR code from another iOS device), or an external security key.  

You can follow the steps below to quickly resolve this issue.

1. If you are in a state where the device is requesting a QR code to be scanned, simply hit cancel in the upper right corner. Then, use a secondary factor of SMS to sign in to the SimpliSafe app.

2. Next, remove the biometric token from the SimpliSafe App MFA Settings using the steps below. Once removed, you can set up Biometric Authentication the next time you log in.

1. Select the three-bar menu from the top left corner of the app

2. Choose Manage Account

3. Next, choose Multi-Factor Authentication

4. Then, you will be brought to the screen to manage your multi-Factor Authentication log-in options - including Biometric Authentication