
Product Requests and Suggestions
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249
Multi-User Accounts
Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?
Suggestion
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Updated
15 days ago
• Edited
104.9K
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249
Responses

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Related Conversations
25 out of 42 users found this helpful.
stevebacklund
4 Messages
3 years ago
It is really disappointing that this is not already a part of this product on something that is as mature as this is in its lifecycle. At bare minimum, it should allow 50 different users each with their own code with their name assigned to it to identify who is entering or leaving the premises. You should also be able to have several different levels of authority assignable to each one. It would be nice where you could make the individual access only good at certain times and/or days individually. It would also be nice if there was automatic amount of time the code was good for before expiring.
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leonardohlee
8 Messages
3 years ago
Our application for small business. we have different group people come to work place to disarms or arms when leave. Some people need to open back door or access warehouse at certain time slot, some people need to work night shift. some people work MWF, some people work Tuesday. the office is closed during weekend or holiday, no one should able to access and disarm except admin. No one should disarm and access work place if it's not his working time slot.
Share admin user name and password to these people is really bad idea!!!!!!
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cslats
3 Messages
3 years ago
I would definitely like to see multiusers on one account, the sooner the better!
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cslats
3 Messages
3 years ago
I would definitely like to see multiusers on one account, the sooner the better!
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mroupas
8 Messages
3 years ago
just bought simplisafe and was googling to find out how to add another user to my account and found this thread. What a disappointment.
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whlla
2 Messages
3 years ago
Please add soon
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cpwusaf33
2 Messages
3 years ago
This article is a little ambiguous. If you're asking if you can view cameras/status/settings from multiple devices simultaneously the answer is YES!!!! I have logged in all my family members on their devices and included my apple computer--they can ALL view the doorbell and outside cameras at the same time and you only need to log them in ONCE with the main users name and password. That seems sufficient for me--I understand the dilemma but, for those that think you have to wait for a software/firmware update to enable multiple devices--you do NOT need to. You can get along fine without it IMHO.
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wmblodgett
1 Message
3 years ago
Absolute requirement to have multi sign ins for a single account. Had I realized that this was not available on SimpliSafe I would have picked a different system. This is such a common feature when various people need access a joint account that it never occurred to me that SimpliSafe would not have.
Bill
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SpotOn
1 Message
3 years ago
Fix ASAP. How many owners have only one user? This is a no brainer.
(edited)
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Eclypseon
1 Message
3 years ago
Adding my voice to the chorus!!!
I switched to SimpliSafe for my home after being absolutely fleeced on incremental adder fees from the competition.
But this critical oversight (now many years unresolved) will continue to stop me cold from deploying SimpliSafe at my business locations. For now, my spouse and I can share...but it is devastatingly poor practice in any security and tech industry to "multi-user-on-one-account" any critical system.
If you really wanted to get the engineers on board with a solution to this issue...just suggest that all code commits from now on will be under a single user. And ALL contributors will have global permissions, being under one user. I have no doubt, they would resolve this issue in mere days. ;-)
/s
(edited)
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mattamizer
6 Messages
3 years ago
I'll add another +1 to multi user support ASAP. It is wild to me that a security company would advocate, for multiple years, that you should add several phone numbers to MFA for a single account. That's setting aside the debate about SMS based MFA being not so secure. Given that in 2022, the year in which this comment is written, most password managers allow for MFA via app based mechanisms it seems like such a low bar to just add app authentication as an option for MFA. In this regard we'd at least have a more secure way to handle the many user single account scenario. That said, I also would have passed on SimpliSafe if I had known I couldn't delegate access to multiple users. It's a feature my sister had in her Ring system five years ago which was available out of the box. For transparency sake I'd love to see a feature roadmap of when this will be added.
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rgl55mail
1 Message
3 years ago
Just found out you can have multiple users, (They download the SimpliSafe App), and they have to use the same admin login and password linked to account.
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Zosoled
2 Messages
3 years ago
Story:
I am a SimpliSafe owner who is privacy-minded with two kids and occasional family visitors. I want other trusted people to have access to arm/disarm my SimpliSafe system, but I do not feel comfortable with sharing my personal SimpliSafe credentials. I also do not want other people changing my SimpliSafe settings, especially my curious children, so I want to restrict their access. For these reasons, I want the ability to create guest users.
Guest user:
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ken_c9a476
3 Messages
3 years ago
I want to be able to login and add additional users' email addresses who can manage our system via the app. I'd like to have different levels of functionality - admin can do all functions, member can operate the system, limited duration member can operate the system only on authorized days (e.g., weekly house cleaner can operate on Tuesdays or house sitter can operate for ten days, or dog walker can operate between 8am and noon).
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Steve36184
5 Messages
3 years ago
I'd like my teens to be able to disarm the system via phone when the get home, but I don't want them to have the main account password. They should have their own logins
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