‎Multi-User Accounts | Page 5 | SimpliSafe Support Home
 
J

Friday, March 29th, 2019 1:42 PM

In Development

161

Multi-User Accounts

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

4 Messages

2 years ago

It is really disappointing that this is not already a part of this product on something that is as mature as this is in its lifecycle. At bare minimum, it should allow 50 different users each with their own code with their name assigned to it to identify who is entering or leaving the premises. You should also be able to have several different levels of authority assignable to each one. It would be nice where you could make the individual access only good at certain times and/or days individually. It would also be nice if there was automatic amount of time the code was good for before expiring.

8 Messages

2 years ago

Our application for small business. we have different group people come to work place to disarms or arms when leave. Some people need to open back door or access warehouse at certain time slot, some people need to work night shift. some people work MWF, some people work Tuesday.  the office is closed during weekend or holiday, no one should able to access and disarm except admin.  No one should disarm and access work place if it's not his working time slot.

Share admin user name and password to these people is really bad idea!!!!!!

3 Messages

2 years ago

I would definitely like to see multiusers on one account, the sooner the better!

3 Messages

2 years ago

I would definitely like to see multiusers on one account, the sooner the better!

2 Messages

2 years ago

just bought simplisafe and was googling to find out how to add another user to my account and found this thread. What a disappointment.  

2 Messages

2 years ago

Please add soon

2 Messages

2 years ago

This article is a little ambiguous. If you're asking if you can view cameras/status/settings from multiple devices simultaneously the answer is YES!!!!  I have logged in all my family members on their devices and included my apple computer--they can ALL view the doorbell and outside cameras at the same time and you only need to log them in ONCE with the main users name and password.  That seems sufficient for me--I understand the dilemma but, for those that think you have to wait for a software/firmware update to enable multiple devices--you do NOT need to.  You can get along fine without it IMHO.

3 Messages

@cpwusaf33​ 

I have tried this, and it keeps logging out on my family member’s phone. This means I receive the two factor login pin on my phone, and if I don’t happen to be able to give it to her in time, no good. It is odd, all my other devices stay logged in, even my kindle

7 Messages

@cpwusaf33​ That isn't at all what we are wanting to do. We want the ability to delegate access to another user's account. Then that access can also be revoked if necessary. For example, I have two properties under my account, one is a family lakehouse that I share with other family members. I would like to give access just to that property without giving them access to everything and all the cameras I own.

4 Messages

@cpwusaf33​ Your current workflow is how SimpliSafe is intended to work currently, yes.

The issue that is at hand in this thread is that you only have a primary account that can update, adjust, remove, and generally manage all of your SimpliSafe systems. This is a big security risk. For example, what happens if a malicious actor gets access to a child’s phone, views your cameras for an opportune time access your home, and disables your security system for access.

The desired workflow would be to have 1, maybe 2, individuals that have complete access to the system., while you can have moderated user access for individuals that can only view cameras, or view security system status. This is a basic feature of any computer operating system, management software, and most security systems. It is a glaring absence in the SimpliSafe system.

4 Messages

@cpwusaf33​ this is not at all what this topic is about. This is to give different people certain levels of access to your security system. For instance, you could give access to your cleaning person so that they have their own individual code to get in and it would just allow them to enters your place during certain times or certain days and not have the ability to add anybody else or change. This would allow you to see who is coming and going and how long they were there. you could give a temporary code to a service person who needed to come in when you weren’t there. you could give a code to a neighbor or relative for them to be able to come in while you weren’t there for a purpose, but then you would be able to see when they went in, etc. many different examples. Having the ability to add 50 people with different levels of access Would normally be considered pretty basic in a security system. If you get a Schlage door lock, it gives you all of that capability. 

Community Admin

 • 

5.3K Messages

@cslats what you want to do is add more contacts to Multi-Factor authentication, so that if anyone needs to log in, they can get the verification text to their own phone. You can find the setting in the SimpliSafe app, under Menu > Manage Account > Multi-Factor Authentication.

1 Message

2 years ago

Absolute requirement to have multi sign ins for a single account. Had I realized that this was not available on SimpliSafe I would have picked a different system. This is such a common feature when various people need access a joint account that it never occurred to me that SimpliSafe would not have.

Bill

1 Message

2 years ago

Fix ASAP. How many owners have only one user? This is a no brainer. 

(edited)

1 Message

2 years ago

Adding my voice to the chorus!!!

I switched to SimpliSafe for my home after being absolutely fleeced on incremental adder fees from the competition. 

But this critical oversight (now many years unresolved) will continue to stop me cold from deploying SimpliSafe at my business locations. For now, my spouse and I can share...but it is devastatingly poor practice in any security and tech industry to "multi-user-on-one-account" any critical system.

If you really wanted to get the engineers on board with a solution to this issue...just suggest that all code commits from now on will be under a single user. And ALL contributors will have global permissions, being under one user. I have no doubt, they would resolve this issue in mere days. ;-)

/s

(edited)

4 Messages

@Eclypseon​ Just a heads up - SimpliSafe is not set up to service businesses properly.  Especially if you have multiple locations as we do.  We are having a major issue with billing.  It is a mess and for the past 2 months no one has been able to help.  We are unable to reconcile the billing as they changed their system at the beginning of the year and it has been a MESS!  And yes it is also an issue that they only allow 1 log in.

5 Messages

2 years ago

I'll add another +1 to multi user support ASAP. It is wild to me that a security company would advocate, for multiple years, that you should add several phone numbers to MFA for a single account. That's setting aside the debate about SMS based MFA being not so secure. Given that in 2022, the year in which this comment is written, most password managers allow for MFA via app based mechanisms it seems like such a low bar to just add app authentication as an option for MFA. In this regard we'd at least have a more secure way to handle the many user single account scenario. That said, I also would have passed on SimpliSafe if I had known I couldn't delegate access to multiple users. It's a feature my sister had in her Ring system five years ago which was available out of the box. For transparency sake I'd love to see a feature roadmap of when this will be added.

1 Message

2 years ago

Just found out you can have multiple users, (They download the SimpliSafe App), and they have to use the same admin login and password linked to account.

48 Messages

@rgl55mail​ The issue is NOT to have to share credentials which is bad security practice. ADT allows each user of a system to have their own credentials. 3 family members? 3 logins to the same system.

4 Messages

EXACTLY! If you want to give access to a service person or whoever, you don’t want to give them the main admin login.  A wi-fi Schlage door lock allows for 50 unique users with different access levels and can each user can be restricted to certain days and/or times.  You can then get notification of who is going in and when. They utilize the Key app to accomplish this.

2 Messages

2 years ago

Story:

I am a SimpliSafe owner who is privacy-minded with two kids and occasional family visitors. I want other trusted people to have access to arm/disarm my SimpliSafe system, but I do not feel comfortable with sharing my personal SimpliSafe credentials. I also do not want other people changing my SimpliSafe settings, especially my curious children, so I want to restrict their access. For these reasons, I want the ability to create guest users.

Guest user:

  • Created by owner via email invitation
  • Owner can control guest’s access two ways: date range of allowed access with end date optional, and kill switch for immediate shutoff
  • Guest can access the arm/disarm page
  • Cannot access any other page

3 Messages

2 years ago

I want to be able to login and add additional users' email addresses who can manage our system via the app. I'd like to have different levels of functionality - admin can do all functions, member can operate the system, limited duration member can operate the system only on authorized days (e.g., weekly house cleaner can operate on Tuesdays or house sitter can operate for ten days, or dog walker can operate between 8am and noon).

Note: This comment was created from a merged conversation originally titled Add true multi-user functionality to the app

5 Messages

2 years ago

I'd like my teens to be able to disarm the system via phone when the get home, but I don't want them to have the main account password. They should have their own logins

Welcome to the SimpliSafe Community’s Product Requests and Suggestions! By posting in this section, you agree that you have read and agree to our Suggestion Submission Terms, Terms of Use, Privacy Policy, including any and all related terms and policies therein.

New to the Community? Get started by reading our Welcome Post.