‎iOS Critical Alerts - Push notifications to bypass Do Not Disturb | SimpliSafe Support Home
 
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Saturday, June 26th, 2021 4:50 PM

Implemented

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iOS Critical Alerts - Push notifications to bypass Do Not Disturb

iOS allows notifications to bypass Do Not Disturb mode if the application developers enable it. This would be incredibly useful feature so customers can benefit from Do Not Disturb but also be made aware of safety push notifications from SimpliSafe.

Ring has already implemented this and could be important to maintain a good product in comparison with Ring: https://support.ring.com/hc/en-us/articles/360039406772-Getting-emergency-alerts-in-Do-Not-Disturb-mode

Sources:
https://idmsa.apple.com/IDMSWebAuth/signin.html?path=%2Fcontact%2Frequest%2Fnotifications-critical-alerts-entitlement%2F&appIdKey=891bd3417a7776362562d2197f89480a8547b108fd934911bcbea0110d07f757
https://developer.apple.com/documentation/usernotifications/unnotificationsettings/2963116-criticalalertsetting

Official Solution

Community Admin

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5.4K Messages

2 years ago

An update for this request: Critical Alerts for iOS, and Critical Alarm Notifications for Android, have both been implemented!

@dhyoung48​ Thanks for checking in. What version of the SimpliSafe app are you currently on? We would strongly suggest updating to the latest version.

On iOS, you definitely should be able to find the Critical Alerts option under Settings > SimpliSafe > Notifications > Critical Alerts.

For those on Android, you can find Critical Alarm Notifications under System Settings > Apps > Special App Access > Do Not Disturb Access > SimpliSafe.

More info can be found on our Help Center page here.

(edited)

4 Messages

@davey_d​ iOS v16.1.1, Simplisafe v2078.46.1 (which the App Store tells me is the current version). I'm including a screenshot of my Settings > SimpliSafe > Notifications > Critical Alerts. Could you tell me where on this screen I should find Critical Alerts, or could some setting somewhere else be the problem? Thanks. 

This reply has been converted into a post

Community Admin

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5.4K Messages

3 years ago

Hi jrmaher44,

That's an excellent suggestion. I will forward to our dev team.

(edited)

2 Messages

@davey_d​ is there any update on this? I’ve had several instances where I was not able to act on activity caught on camera because I keep my phone on DND overnight. 

61 Messages

2 years ago

Add the SS application to "Do Not Disturb" Allowed Notifications. Create a contact with the SS phone numbers and add it to Allowed Notifications.

1 Message

2 years ago

Has this feature of critical alerts on the app been added yet? This would be a determining factor for me in purchasing this system. 

Community Admin

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5.4K Messages

2 years ago

Hi folks,

And thanks @sbcottleb for asking for this update. Our dev team is currently working on adding SimpliSafe to iOS Critical Alerts. We'll have the update available soon.

1 Message

Is there any update on this?

Community Admin

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2.8K Messages

@Abaydou1​ Critical Alerts for iOS and Android devices have been implemented. For more details on how to turn this setting on, please visit this article in our Help Center.

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