‎Camera Snapshot in Notification | SimpliSafe Support Home
 
tysonc's profile

Thursday, November 10th, 2022 2:50 AM

10

Camera Snapshot in Notification

I'm sure this has been brought up, but why does SimpliSafe not provide image previews with the camera notifications? I have the outdoor camera and an indoor camera, both are great at sending notifications when triggered, but neither show an image preview of what it saw. Either a static image, or a gif in the notification. Note, I have an iPhone with the iOS app. I have Nest products, and they all include image previews with the notifications ever since they were released in 2014. I am reluctant to change to the SimpliSafe doorbell from the Nest doorbell simply because I love the image preview in the notification (as well as the facial recognition). 

So at the end of the day, I have to wonder why SimpliSafe cannot include image previews with camera notifications like competitor systems have done over 5 years ago out of the box. 

19 Messages

2 years ago

Here’s a perfect example of a Nest notification with image preview versus a Simplisafe notification with nothing. 

2 Messages

1 year ago

Is it possible to see a video doorbell preview via notification? I know other competitors in the space offer this feature so curious if SS does? If not, is it on the roadmap to be added?

Note: This comment was created from a merged conversation originally titled Camera Snapshot in Notification

Community Admin

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5.6K Messages

Hi @gabbydavidson12 ,

At this time, that is not an existing feature. But I've converted your question into an Idea post, which we'll forward to our dev team!

2 Messages

Anything come of this?

Community Admin

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5.6K Messages

@alexwdavis5901​ at this time, this request is not in development.

19 Messages

1 year ago

Honestly surprised this has zero comments. Does this preview feature not matter to anyone else? Any thoughts @davey_d ?

(edited)

3 Messages

1 year ago

I would find this feature to be most helpful to get an instant snapshot in the notification previews. At times I've rushed to the app to view live and/or look at history. Some of the time this could be avoided, with the preview, and if it is a familiar activity or need to go to the app and look further.  

1 Message

11 months ago

Please add this feature SimpliSafe. Even the camera view and ability to see history in one scrollable timeline with the Ring app is years ahead of what you guys currently offer with your camera and app. Just installed SimpliSafe doorbell camera and notifications are useless. Previews help us see right away if it’s something that requires our attention. 

2 Messages

11 months ago

We bought the entire SimpliSafe system and installed the cameras yesterday. This has to be the most frustrating part about it. Our old 'generic Amazon' cameras we used for 5 years used to send us a preview. Now, it takes about 20 seconds for the camera to 'wake up' and show us the view. By that time, someone could be inside...and why does it need to wake up if it just sent us a notification of movement detected? PLEASE make this a feature - to include a still image with the notification.

Community Admin

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3.1K Messages

@NeesemTX​ This feature request has been submitted to our dev team for their consideration. Once we get any news from them, an update will be provided in this thread

2 Messages

Thank you. Like many others, the sluggish responsiveness of the cameras having to 'wake up' and no immediate preview makes these almost unusable. My elderly mom has requested that her old cameras, not attached to the security system, be reinstalled as well so at least she can see outside immediately. It's a major safety concern.

Community Admin

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3.1K Messages

@NeesemTX​ The Outdoor Camera does enter deep sleep when it is not in use to preserve its battery life, and once it detects motion again it does need to wake up. However, we are now rolling out a new Performance Mode feature for the Outdoor Cameras that disables its deep sleep setting if it is connected to a power source. You can learn more about Performance Mode here!

1 Message

9 months ago

Ditto to what everyone else has said! Would love to have a quick thumbnail pic to determine if something needs my action! Please! 

6 Messages

7 months ago

Honestly I really wish I would have done more research on their product before jumping in. Their cameras and their app are lacking so much. I've never had a doorbell give me more notifications about cars outside of where I asked it to detect than it has given me about people inside of the area i've asked it to do. Then it won't give a preview. Lots of times it can't process the video. These things are junk

1 Message

6 months ago

Agreed! This is something I wish I would have realized before purchasing the system. It truly needs to be an added feature in the immediate future. It makes a massive difference in how quickly you can respond to what is going on outside. If someone rings the doorbell and I have to wait for it to load, I may as well get up and go look out the window instead.

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