‎504MSD | SimpliSafe Support Home

504MSD

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December 12th, 2023

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504MSD
replied to a comment on 's post

1 year ago

My outdoor camera faces the road in front of my house. It is set to "people only" mode with medium sensitivity. Even though it is set to "people only," it still detects cars that drive by. If I change the sensitivity to low, then people don't get detected at all (even when they walk right up to my d

@brian2204bf​ I stacked two of the wedge mounts and it detected less cars but still did. I went back to Ring and haven’t had an issue since.

504MSD
replied to a comment on 's post

1 year ago

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known

@wi11iamp​ don’t listen to them. Return it. It’s trash. I wish I would have done my research. A simple Reddit search will show that people constantly have issues. When they finally do get fixed they tend to only work for about 6 months and then break

504MSD
followed 's post

1 year ago

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known

504MSD
replied to a comment on 's post

1 year ago

So I've blocked out areas where I don't wish the camera to pick up 'activity' but it doesn't seem to be registrating. That is to say during night you can hear the camera 'click' with the infrared coming on, and when spot light activated, and is clearly being activated in a black out zone. Any known

They sent me a replacement for the original doorbell we had. Guess what. It doesn't work and is just as bad. They keep asking me to just reset it.

504MSD
followed 's post

1 year ago

I'm sure this has been brought up, but why does SimpliSafe not provide image previews with the camera notifications? I have the outdoor camera and an indoor camera, both are great at sending notifications when triggered, but neither show an image preview of what it saw. Either a static image, or a g

504MSD
commented on 's post

1 year ago

I'm sure this has been brought up, but why does SimpliSafe not provide image previews with the camera notifications? I have the outdoor camera and an indoor camera, both are great at sending notifications when triggered, but neither show an image preview of what it saw. Either a static image, or a g

Honestly I really wish I would have done more research on their product before jumping in. Their cameras and their app are lacking so much. I've never had a doorbell give me more notifications about cars outside of where I asked it to detect than it

504MSD
liked 's post

1 year ago

I had a terrible experience with SS customer service last night and I went to bed before making a post about that so that I would be reasonably constructive and not just rant-y. Unfortunately I woke up to video footage of someone trying to break into my car in my driveway and I'm NOT going to sleep

504MSD
followed 's post

1 year ago

My outdoor camera faces the road in front of my house. It is set to "people only" mode with medium sensitivity. Even though it is set to "people only," it still detects cars that drive by. If I change the sensitivity to low, then people don't get detected at all (even when they walk right up to my d

504MSD
commented on 's post

1 year ago

My outdoor camera faces the road in front of my house. It is set to "people only" mode with medium sensitivity. Even though it is set to "people only," it still detects cars that drive by. If I change the sensitivity to low, then people don't get detected at all (even when they walk right up to my d

Hopefully you found a solution because they gave me the run around and are now just sending me a new doorbell. They keep telling me to angle it down but can't provide me with a solution to do so since the current bracket only makes it level on my sid

504MSD
liked 's comment

1 year ago

Ours does the same thing, (door bell camera too) particularly if the car has lights on and it th outside lights have not come on.