‎Bulk Delete Videos | Page 2 | SimpliSafe Support Home
 
tls's profile

61 Messages

Wednesday, January 19th, 2022 12:35 PM

26

Bulk Delete Videos

Add the ability to select multiply videos and delete the selected videos. I had a outdoor camera start recording at 3:00am every three minutes. This created 60 videos to delete. Deleting them one at a time takes forever.

1 Message

1 year ago

Bulk delete videos would be great!

25 Messages

1 year ago

Hello everyone in the SimpliSafe community. I just did a 12-15 minute system update, and suprise, surprise no update for bulk video delete. Come on software engineers, your customers pay monthly subscriptions for monitoring service, well how about some real customer support by giving us what many are asking for, BULK VIDEO DELETE function Ring doorbell does it, Blink cameras does it why not SimpliSafe?

25 Messages

1 year ago

Have a question for community, but more for for Simplisafe support.

Just had a situation. A delivery from amazon was brought to my back porch as requested.

The system was armed in Home mode.

I have an outdoor camera watching back door.

The camera recorded the delivery person moving in my backyard in the dark about 7:00am, but did not set off an alarm.

Is this how it should work or (more to my thinking something did not work)?

Community Admin

 • 

2.8K Messages

Hi @jrbarcs​, 

When the Outdoor Camera detects motion it will not sound an alarm, but it will send you a notification via the app.

25 Messages

1 year ago

Is that how it works in both home and away modes when alarm is set to on?

Community Admin

 • 

2.8K Messages

@jrbarcs​,

Yes, when your system is armed in Home or Away mode and the Outdoor Camera detects motion, or an alarm is triggered, it will begin recording and send a notification through the SimpliSafe app.  

2 Messages

1 year ago

Is there a feature to select all videos and delete ?

Note: This comment was created from a merged conversation originally titled Software Update - Bulk Delete

Captain

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5.9K Messages

@vj_reshma  at this time, there is none but I am sure SS will pass it on to their development team to let them know.  (Standard reply in the past).

25 Messages

1 year ago

Here we are 3-4 months later and still no BULH DELETE feature! Come on SimpliSafe get with the real world!

1 Message

1 year ago

SimpliSafe needs to add a Bulk Delete for videos from the doorbell and cameras.  And now even the individual delete isn't working right on my SimpliSafe App.  Before if I went into my Timeline, I could click on a video and delete it manually.  But now, the app lets me go through all the steps but the video doesn't delete. It's thoroughly frustrating that something which should be so simple, is a nightmare and your programmers aren't even trying to give users the ability to bulk delete.  Please get this weak link in your system fixed.

Community Admin

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5.5K Messages

@jlongst​ thanks for reporting. It sounds like you're experiencing a known issue that is currently under investigation. You can read about it here.

6 Messages

1 year ago

I agree bulk deletion is a must.

1 Message

1 year ago

Please create a bulk ‘delete video’ function. Many of the users here have asked for it. We have other things to do than watch doorbell videos of leaves blowing all day and individually delete each video.

2 Messages

11 months ago

I love my new Simplisafe Door Bell camera!   Works like a charm.  With the settings it can be configured to capture just the movement I want.  Even with these setting, many videos are just clutter (e.g. the mailman every day, me fetching the daily newspaper).  But a trigger by FedEx delivering a package is priceless.   

However, while I can Delete extraneous videos one at a time, I find myself longing for a "Delete All"  choice when reviewing videos.  That would be a nice additional feature. (And Save Simplisafe tons of data storage needs.)

Otherwise a great device and product. 

 

Note: This comment was created from a merged conversation originally titled A "Delete All" choice for door bell videos

1 Message

9 months ago

I agree. A "Delete All" option to remove videos would be an efficient option.

1 Message

9 months ago

Finding the one important video in a long list of unimportant ones would be much easier if e could delete the ones we don’t want in bulk. 

2 Messages

8 months ago

Is there any way to delete videos in bulk instead of having to delete each video one by one?

Note: This comment was created from a merged conversation originally titled Deleting many videos at once

Community Admin

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2.8K Messages

Hi @markdmannm, 

At this time, videos have to be deleted one at a time. However, we have submitted a feature request to delete videos in bulk to our dev team for their consideration. Once we hear from them, we'll provide an update in this thread.

Advocate

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973 Messages

Unfortunately nope

2 Messages

"Dev team" needs to be accountable to Customer Service. Y'all have the cart before the horse. Stay competitive by being attuned to your customers' requests. Deleting videos, for example. Customer having no control of his files??? Ridiculous. This is 2023 and you are NOT the only player in this market!!!

1 Message

7 months ago

Need video bulk delete feature. My other cameras have had it. Didn't even think to check on that before ordering. In my package, I had two CR123 batteries and on 2032 battery that showed low the day after installation.  I went ahead and replaced them, but this and the bulk video delete is simple stuff to figure out for customer satisfaction.

2 Messages

7 months ago

It would be great if you could delete either all or multiple videos at once. This way of deleting one at a time is awful! 

Note: This comment was created from a merged conversation originally titled Deleting all videos at once

Community Admin

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5.5K Messages

@mflorentine21​ thanks for the suggestion! I added it to this thread, since it's a similar request.

As a reminder though, videos stay on your account for only 30 days each - and are removed right after that. And of course, all videos are encrypted, so only someone with your username and password can access, and they're locked away from everyone else.

1 Message

Just to a little specificity to the ongoing Delete video dialog:

When you do design it please include a selection filter feature Such as:

Date/Time Range, Camera list with an All/* option

I am assuming the the deleted videos are only deleted locally and that  SimpliSafe still retains ALL videos on their server(s) for the full 30 days specified.

1 Message

Why can’t paying customers decide what, when or if we want to delete more than one video at a time?  Who wants to waste the time it takes to maneuver through 1-30 days of recordings just to remove some or all unwanted videos?

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