‎Bulk Delete Videos | SimpliSafe Support Home
 
tls's profile

61 Messages

Wednesday, January 19th, 2022 12:35 PM

29

Bulk Delete Videos

Add the ability to select multiply videos and delete the selected videos. I had a outdoor camera start recording at 3:00am every three minutes. This created 60 videos to delete. Deleting them one at a time takes forever.

Official Solution

Community Admin

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5.6K Messages

2 years ago

Hello,

Thank you for the suggestion. This feature is currently not in development, but we will definitely update you if and when that changes.

(edited)

11 Messages

@davey_d​ I was told you keep videos for 30 days. Is everything after that deleted automatically?

Community Admin

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5.6K Messages

@Seawolf​ that is correct.

1 Message

@davey_d​ Really? seems like you have a lot of pent up demand for a VERY long time by the thread below. It's not rocket science.

1 Message

@davey_d​ this would be a well appreciated feature.... 

1 Message

@davey_d​ Any update on this bulk delete feature?

4 Messages

2 years ago

I have 4 indoor cams, they record quite a bit each day which is fine as that is how I set it up.  I don’t like all the videos collecting and end up individually deleting them on each camera every day.  Is there a “delete all” capability to save time?  It’s quite tedious.

thanks

Note: This comment was created from a merged conversation originally titled Deleting multiple videos at one time

Community Admin

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5.6K Messages

Hi @djwesterhof61 ,

No, we currently don't have a mass-delete function for videos. But I moved your thread to the Suggestions section.

I should mention though - are you worried that you'd run out of space? If you're subscribed to recordings, you do have unlimited uploads, and each video is removed automatically after 30 days.

And don't forget, all your videos are fully encrypted in transit and in storage, so nobody will have access except you.

72 Messages

@davey_d​ Are they end-to-end encrypted? Is it not possible for Simplisafe to access these? Do they keep our keys? If so, how does the video verification work?

Community Admin

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5.6K Messages

Videos are encrypted in transit and at rest, and no, our employees are not able to access them at all.

With Video Verification, which is of course an opt-in feature, each individual recording of an alarm event is decrypted and delivered to the Monitoring operator who's handling your event. They'll be able to see that one recording only.

4 Messages

Dave D -  I’m not worried about space, just don’t like a bunch of useless videos sitting there.  If something real does happen I don’t want to wade through a months videos to make sure I know what is going on.   It’s just my nature to keep on top of things, and looking for a time saver.

72 Messages

@davey_d​ Thanks, Davey! No worries, I heard the employees can't access them, but I wasn't sure if it was technically possible. I also wasn't sure if it was actually "end-to-end encrypted" (I saw some things previously mention "end-to-end encoding", which someone could presume would be the same thing, but that is not always the case; I always saw the common nowadays terminology of "end-to-end encrypted" avoided it seems). Most data is secured in transit and at rest nowadays, but that doesn't mean it goes the extra length to be actually "end-to-end encrypted" and also no keys kept by the provider (you could go further to say "zero knowledge" as a secondary term).

1 Message

2 years ago

Come on, Simplisafe. Your customers have been asking for a way to bulk delete videos for at least three years. Please stop ignoring your customers. I have hundreds of videos on my iPhone and cannot delete them except going one by one through a muti-step process to delete them. This is ridiculous.

72 Messages

@tomgrace44​ It is strange this hasn't been addressed or responded to. It should be simple to fix and address (especially for how long it's been occurring for)? I'm wondering if there's a reason, it's definitely surely strange and makes you wonder (including whether a third-party is to "blame" or at-play here). It makes you think, at least.

It took them forever to even allow you to delete videos, now you can't bulk delete them? It almost sounds like that it is on-purpose or a reason behind it, since when they made the ability to delete them available, you would think the engineer/software developers would have thought of bulk deleting videos as one of the main things involved.

2 Messages

2 years ago

A bulk delete feature is badly needed, it can't be that difficult to add this feature to the App and the online Portal.  C'mon man.

25 Messages

2 years ago

Same here don’t understand why no bulk delete option. Like the system but lacks features! 
1. Bulk delete 

2. Activate outdoor cameras when I decide or when system armed

3. Camera shutters open automatically when system armed

4. Activate cameras individually or all at the same time, including indoor camera shutters.

7 Messages

2 years ago

SimpliSafe- this is 2022! how can you not have “bulk delete” feature for removal of videos that are no longer needed? 

I have Zmodo web cameras and they have “select all” or “select individual “ for deletion of their motion detection videos, and it’s on their “free” app version. 

(edited)

8 Messages

2 years ago

This should be standard feature.  Crazy to have to do one by one.

25 Messages

2 years ago

The longer I have the SimpliSafe system the more I know bulk delete is needed. Also, the ability to activate outdoor and indoor cameras when system is armed or when users choose to activate.

25 Messages

2 years ago

I am back again. This is now to the point of ridiculous. Can not walk out my back door and outdoor camera avtivated. Seriously thinking about returning it because it is so ANNOYING!!

Come on SimpliSafe this should be an easy fix. BULK DELETE and only activate when I want or when alarm ACTIVATED! Please fix!

2 Messages

@jrbarcs​ Me too!   absolutely need bulk delete

25 Messages

2 years ago

Back again:

Just to make a point about bulk delete!  Blink cameras and Ring doorbells have bulk delete option!!!

25 Messages

2 years ago

P.S. Still no response from Simlisafe!!!!! WHY???

5 Messages

2 years ago

Well, I agree with all the above comments.  Delete, cameras etc.  I want to know why when I delete the videos from my phone... ALL of them are back the next time I bring the app up?!?!?!?!  I hate that the indoor camera does a video every time you activate and deactivate it.  My hubby got caught naked on the one camera....  OOPS!  I've deleted all the videos on 3 occasions and they're back.

I can't return the system, but I can stop the monthly paid service.  And I'm a little annoyed that I DID NOT get a call last night when I set off the alarm.  I guess since I used a fob to stop it, they figured everything was ok!!  I could be dead now for all they know.  And my siren is on HIGH....  that's the wimpiest sound I've ever heard!!  Not loud by any means.

I was bragging about this system, but that has stopped.  Need to see some big IMPROVEMENTS or I'll remove it as easily as I installed it and go with something different.

P.S. Only had this service since July.  1 month free monitoring and paid for two.  We'll see what happens.  Still very disappointed to see comments have been happening for years about the bulk delete!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Community Admin

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5.6K Messages

@handful65​ sorry to hear that you've had so much trouble. Just so you know, your recorded videos are encrypted, both in transit and when stored. No one is able to get access without your username and password. So in event of the cameras capturing private moments, you can be sure they stay between you.

That being said, we appreciate you adding your voice to this thread. Our dev team is always happy to take feature requests and feedback.

But that issue with videos coming back after being deleted is a different matter. I'll report to our dev team for investigation.

For that second point, it does sound like you disarmed your system within the grace period. So yes, you're right, because you were able to cancel the alarm so quickly, our Monitoring operator assumed that you were home and it was likely a false alarm. But if you have concerns about your system not communicating properly, you can give us a call at 800-548-9508 and we can take you through testing your system.

(edited)

1 Message

I found this thread in my search for the delete all videos feature. Very disappointed that this does not exist. I have endless videos of spiders walking on my doorbell.

Happy that all my other cameras are Wyze and they let me delete videos in bulk. They also have much better recognition technology.   Now that they have a cheaper and more functional security system I know I'll switch next time the simplisafe base fails.

Only reason I haven't gone yet is that it's a pain in rear to change out all my sensors 

5 Messages

@Vashti42​ Where is this Wyze system sold?   Thank you!!  I'll throw this away or give it to someone else!!

5 Messages

@davey_d​, I wasn't going to reply but my point WAS that I disarmed with KEYFOB anyone can push a button... no pin needed.  If it had been the actual keypad I could see not calling!!  That was my point.... and STILL NO BULK DELETE!!!!

1 Message

2 years ago

time to get bulk delete videos into the system - really no excuses on this - you want to provide security then do it right

25 Messages

2 years ago

Back with an update, Ring has just done an update, and one of the updates is an improved bulk update. Made the feature even easier to use!!

Come on SimpliSafe get with the program!

25 Messages

2 years ago

Sorry meant updated bulk delete!

1 Message

I juse searched for bulk delete after our camera recorded my husband nonstop puttering outside the garage.  I learned no bulk delete. Crazy!!!  

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