‎App - multiple users? | SimpliSafe Support Home
 
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Monday, April 30th, 2018 1:04 AM

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App - multiple users?

Can two people in the household use the app on separate phones with separate accounts? In other words, is it possible for each user to create their own username and password to log into the app on their phone, but still operate a shared alarm system? Or, do all the users in one house need to log in with the same email and password?

This conversation has been merged. Please refer the main conversation:

Multi-User Accounts

764 Messages

6 years ago

Same email/password for all users.  No issues here with me on andriod and wife on "that other operating system."  Let's see what kind of response that comment generates!

Captain

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5.9K Messages

6 years ago

One account, one email, one password but the phone app does allow for different app_lock codes to be used.  Like the General, no issues with my wife and I using our own Android phones and apps

4 Messages

6 years ago

Ok, makes sense. Thanks!

2 Messages

6 years ago

Why isn't this tied to custom PINs?

2 Messages

6 years ago

Really, one email and password for all users on different phones? This isn't secure.

2 Messages

6 years ago

Yeah, this is surprising. It's 2018, and very easy to support multiple accounts in apps. It's not like this system was designed in the 50's and recently upgraded to support mobile. This is a major oversight for any app created in the last 5 years. It's literally supported out of the box by all popular frameworks, and even if you're rolling your own framework (which you shouldn't be), it's easy to bake-in.

You should have roles or claims: at the very least an Admin account and User accounts. Admins can manager Users, modify orders, change system settings, etc. Users cannot change system settings or order new equipment, but they can view status, arm/disarm. You get the idea.

Come on Simplisafe, get on the ball -- or your competition (e.g., Ring) is going to leave you behind.

2 Messages

6 years ago

Agreed, I am a new user and bought this system for my girlfriend, it makes it difficult that we need to share the account, good thing we trust each other :)

4 Messages

6 years ago

I REALLY NEED this function.  Running multiple systems for different locations and have other people that need to be able to monitor this thing. Very annoying and shows a lack of forward thininking not having multiple logins/accounts

3 Messages

6 years ago

Let's make it happen Simplisafe, allow primary account and secondary accounts to log-in at least.

1.3K Messages

6 years ago

Politely requesting feature enhancements is one thing, but too often some of these "requests" I read on this forum are over the top with their insinuations and accusations.

To everyone: The time to understand if a thing meets your needs/requirements is BEFORE you buy it.

434 Messages

6 years ago

Whoaru, I agree that the time to understand if a thing meets your needs/requirements is BEFORE you buy it. That being said, sometimes the answers are not clear until you get setup. If someone already has a security system, they may mentally classify things as standard. Likewise, a person new to security may not even know enough to ask ahead of time. In both cases, detailed documentation about the system, or a common questions area might answer questions. However, SS is generous with their 60-day return policy regardless of the circumstances.

1.3K Messages

Yup, I agree with a lot of that. If a system does not meet your needs and the seller has a return policy then do what you must. Nothing wrong in that.

That said, guess I'm old school where if I find the system doesn't do what I need then I return it with matter of fact reasons why. Doesn't have enough PINs, remote app doesn't support multiple levels of user privileges; whatever.

But, there isn't really justification for some of the bad-mouthing or rants I see when, at the end of the day, the buyer didn't do their homework.

4 Messages

5 years ago

My wife tried to login using my account on Mobile app. When you sign up through mobile app, the default option is to sign up for professional monitoring service for $15.99 a month. I could not proceed further, there was no way to skip this step. When my wife tried to login using my account the app asked her to go through same steps, adding credit card information and entering the base station serial number. If my account is already setup and all she is doing is logging in through her cell phone, why does she have to go through those steps? Worst, she can't skip professional monitoring service.

3 Messages

I had the same problem when I set up my doorbell last week. I called customer service and they navigated me to the correct location in the app to subscribe for just the doorbell. Were you able to find it? If not, here are the instructions for those who are reading this....in the app go to the three lines in the top left. then choose settings, then choose camera settings. You should see doorbells, front door, and upgrade underneath. When you "upgrade" it will set up the 4.99/ month recordings for the doorbell. This was so hard to find without the help of the rep on the phone. I was at my wits end. It took 2 calls to customer service for them to understand my dilema and help me to subsribe. The app really needs to move this to the home screen.

4 Messages

5 years ago

This is a dealbreaker for me and I am likely to return the security system. I don't know if Ring offers simple multiple user functionality, but this is not what I expected from SimpliSafe

2 Messages

5 years ago

I agree this is very disappointing especially the lack of response from Simplisafe to even state if they are considering this feature. I have seen multiple posts in this forum related to the lack of support for multiple accounts. It is ridiculous that I would have to, for example, give my son access to the full account and settings to allow them disarm the system or view the camera. It simply makes no sense. The app is already segregates they just need to allow multiple logins and choose which part of the app that user has access to. Please implement this feature!

Community Admin

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5.4K Messages

5 years ago

@troy_31

While we're not able to comment on what our engineers are working on, we do want to assure you that we play close attention to your concerns. Customer feedback is a big part of our efforts to continually improve our services.

Johnny M.
SimpliSafe Home Security
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