‎Keypad panic button going off by itself, repeatedly | SimpliSafe Help Center
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mctighe2

5 Messages

Saturday, October 16th, 2021 6:15 PM

Keypad panic button going off by itself, repeatedly

Last night at 2:10am the panic button on the main keypad was triggered, although no one pressed it. I set the system to Off, and the audible alarm stopped.   It then proceeded to fire repeatedly, leaving me no choice, once I fended off all the calls from the monitoring center, but to remove the batteries from the keypad.  Then it stopped, thank god.  After about a dozen false alarms.  

Has anyone else seen or heard of this?  

I suspect the first answer will be that, hey, the hardware went bad.  Somehow I doubt this.  

I'm about to call the support line.

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Updated 

1 month ago

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captain11

Captain

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5.4K Messages

2 years ago

@mctighe2 You should call asap. A keypad even suspected of doing this should be replaced immediately.

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mctighe2

5 Messages

2 years ago

The support person said it could be a hardware problem, and suggested purchasing a new keypad, cost $69, since mine is 3.25 years old, just past the 3 year warranty period.  Meanwhile I tested the four double A batteries in the keypad and found that all four were reading "low', so I'm wondering whether the "hardware problem' could be triggered by the edge condition of the batteries.  I've replaced the batteries and have disabled the panic button the keypad.  If it gets triggered, I am told that it will cause a beep on the keypad but will not trigger the audible alarm, nor alert the system monitors.  We'll see what happens.

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captain11

Captain

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5.4K Messages

2 years ago

@mctighe2 I strongly recommend you do not use the keypad , remove it from the system and use your phone app for now. Call back on Monday and escalate to a superviosr. At the end of the day, low batteries or not, a panic alarm should not occur.

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mctighe2

5 Messages

2 years ago

Simplisafe support has called back to offer me a replacement keypad at no cost.  They're also sending an upgraded "cell module' which is a piece inside the base unit that connects to the monitoring service.  That's very nice of them, I'm pleasantly surprised.

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captain11

Captain

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5.4K Messages

2 years ago

@mctighe2 glad that Simplisafe responded, especially on a weekend, to address this.  You are patient too, so hopefully a win/win all around. Have a good week.

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thepettets

1 Message

1 year ago

Exact issue woke us 30 minutes ago. The kitchen keypad panic was literally triggering the alarm while I was still on the phone with monitoring from the time before standing in front of the keypad. Of course, monitoring can’t help other than to disable monitoring and customer service isn’t open at night so we had no choice except to remove the batteries from our keypads and base station. I guess I’ll be calling first thing in the morning. 

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davey_d

Community Admin

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4.8K Messages

@thepettets​ so sorry to hear about this! Were you able to get in touch with our Support team? We should replace that Keypad ASAP.

The silver lining is that even while your Keypad is out of commission, the rest of the system is still functional, and you'll be able to arm and disarm through the SimpliSafe app.

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1 year ago

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Steve105

1 Message

9 months ago

I just had the same issue.  Multiple panic triggers from one of the keypads.  Rep disconnected the keypad from the base and had me reconnect it.  I also measured the batteries and they were low (1.2vdc). The keypad was not reporting low batteries.  
I replaced the batteries with a nice fresh set and it’s been 12 hours and no new panics.  The rep did say she had seen that before (panics caused by keypad having low batteries).  We’ll see

PS.  She didn’t say anything about replacing f the keypad which is about 2 to 3 years old. 

(edited)

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davey_d

Community Admin

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4.8K Messages

@Steve105​ Repeated panic button false triggers is unlikely to be caused by low batteries. However, in the process of replacing, you did also reboot the Keypad, and that might have done the trick.

But if it starts happening again, a replacement unit is the way to go.

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9 months ago

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kp62410

1 Message

2 months ago

We have been experiencing this problem for over a year now. Most of this time has been spent with the batteries out of the keypad, because we couldn't fix the problem. Call support wasn't helpful at all, and whoever was initially responding to my emails has since stopped. I requested a replacement device so I could finally use my system again properly, but was ignored again. I've done every "fix" they recommended, to no avail. Plus, the call center claimed to fix the problem, but of course did not. The device is defective and I'm incredibly disappointed in Simplisafe.

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davey_d

Community Admin

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4.8K Messages

@kp62410 sorry to hear that the line of communication dropped there. I would suggest reaching out to our livechat or try our main phone line, and a new agent can get that replacement out to you!

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2 months ago

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spm1209

1 Message

2 months ago

I juat had this samw thing happen to me. Disconnected keyfobs vause we dont use thwm and unplugged the batteries from the keypad. So thats cool. 

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emily_s

Community Admin

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1.2K Messages

@spm1209​ If you haven't already, I would strongly recommend reaching out to our Support team for a new Keypad.

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1 month ago

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