The support person said it could be a hardware problem, and suggested purchasing a new keypad, cost $69, since mine is 3.25 years old, just past the 3 year warranty period. Meanwhile I tested the four double A batteries in the keypad and found that all four were reading "low', so I'm wondering whether the "hardware problem' could be triggered by the edge condition of the batteries. I've replaced the batteries and have disabled the panic button the keypad. If it gets triggered, I am told that it will cause a beep on the keypad but will not trigger the audible alarm, nor alert the system monitors. We'll see what happens.
@mctighe2 I strongly recommend you do not use the keypad , remove it from the system and use your phone app for now. Call back on Monday and escalate to a superviosr. At the end of the day, low batteries or not, a panic alarm should not occur.
Simplisafe support has called back to offer me a replacement keypad at no cost. They're also sending an upgraded "cell module' which is a piece inside the base unit that connects to the monitoring service. That's very nice of them, I'm pleasantly surprised.
@mctighe2 glad that Simplisafe responded, especially on a weekend, to address this. You are patient too, so hopefully a win/win all around. Have a good week.
Exact issue woke us 30 minutes ago. The kitchen keypad panic was literally triggering the alarm while I was still on the phone with monitoring from the time before standing in front of the keypad. Of course, monitoring can’t help other than to disable monitoring and customer service isn’t open at night so we had no choice except to remove the batteries from our keypads and base station. I guess I’ll be calling first thing in the morning.
@thepettets so sorry to hear about this! Were you able to get in touch with our Support team? We should replace that Keypad ASAP.
The silver lining is that even while your Keypad is out of commission, the rest of the system is still functional, and you'll be able to arm and disarm through the SimpliSafe app.
I just had the same issue. Multiple panic triggers from one of the keypads. Rep disconnected the keypad from the base and had me reconnect it. I also measured the batteries and they were low (1.2vdc). The keypad was not reporting low batteries. I replaced the batteries with a nice fresh set and it’s been 12 hours and no new panics. The rep did say she had seen that before (panics caused by keypad having low batteries). We’ll see
PS. She didn’t say anything about replacing f the keypad which is about 2 to 3 years old.
@Steve105 Repeated panic button false triggers is unlikely to be caused by low batteries. However, in the process of replacing, you did also reboot the Keypad, and that might have done the trick.
But if it starts happening again, a replacement unit is the way to go.
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captain11
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thepettets
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Exact issue woke us 30 minutes ago. The kitchen keypad panic was literally triggering the alarm while I was still on the phone with monitoring from the time before standing in front of the keypad. Of course, monitoring can’t help other than to disable monitoring and customer service isn’t open at night so we had no choice except to remove the batteries from our keypads and base station. I guess I’ll be calling first thing in the morning.
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Steve105
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3 months ago
I just had the same issue. Multiple panic triggers from one of the keypads. Rep disconnected the keypad from the base and had me reconnect it. I also measured the batteries and they were low (1.2vdc). The keypad was not reporting low batteries.
I replaced the batteries with a nice fresh set and it’s been 12 hours and no new panics. The rep did say she had seen that before (panics caused by keypad having low batteries). We’ll see
PS. She didn’t say anything about replacing f the keypad which is about 2 to 3 years old.
(edited)
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