5 Messages
Keypad panic button going off by itself, repeatedly
Last night at 2:10am the panic button on the main keypad was triggered, although no one pressed it. I set the system to Off, and the audible alarm stopped. It then proceeded to fire repeatedly, leaving me no choice, once I fended off all the calls from the monitoring center, but to remove the batteries from the keypad. Then it stopped, thank god. After about a dozen false alarms.
Has anyone else seen or heard of this?
I suspect the first answer will be that, hey, the hardware went bad. Somehow I doubt this.
I'm about to call the support line.
Has anyone else seen or heard of this?
I suspect the first answer will be that, hey, the hardware went bad. Somehow I doubt this.
I'm about to call the support line.
captain11
Captain
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6K Messages
3 years ago
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mctighe2
5 Messages
3 years ago
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captain11
Captain
•
6K Messages
3 years ago
0
mctighe2
5 Messages
3 years ago
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0
captain11
Captain
•
6K Messages
3 years ago
0
0
thepettets
1 Message
2 years ago
Exact issue woke us 30 minutes ago. The kitchen keypad panic was literally triggering the alarm while I was still on the phone with monitoring from the time before standing in front of the keypad. Of course, monitoring can’t help other than to disable monitoring and customer service isn’t open at night so we had no choice except to remove the batteries from our keypads and base station. I guess I’ll be calling first thing in the morning.
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Steve105
1 Message
2 years ago
I just had the same issue. Multiple panic triggers from one of the keypads. Rep disconnected the keypad from the base and had me reconnect it. I also measured the batteries and they were low (1.2vdc). The keypad was not reporting low batteries.
I replaced the batteries with a nice fresh set and it’s been 12 hours and no new panics. The rep did say she had seen that before (panics caused by keypad having low batteries). We’ll see
PS. She didn’t say anything about replacing f the keypad which is about 2 to 3 years old.
(edited)
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kp62410
1 Message
1 year ago
We have been experiencing this problem for over a year now. Most of this time has been spent with the batteries out of the keypad, because we couldn't fix the problem. Call support wasn't helpful at all, and whoever was initially responding to my emails has since stopped. I requested a replacement device so I could finally use my system again properly, but was ignored again. I've done every "fix" they recommended, to no avail. Plus, the call center claimed to fix the problem, but of course did not. The device is defective and I'm incredibly disappointed in Simplisafe.
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spm1209
1 Message
1 year ago
I juat had this samw thing happen to me. Disconnected keyfobs vause we dont use thwm and unplugged the batteries from the keypad. So thats cool.
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