8 Messages
Sensors Disconnecting
I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default battery in all sensors that came with unit. Don't even get me started on cameras disconnecting and not really supporting 1080p properly or WPA2/WPA3 mixed encryption :-(
Official Response
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @Mcburn13 ,
Our sensors connect directly to the Base Station via local low-frequency radio signal, rather than WiFi. From your description, it sounds like that signal is being interrupted by a source of interference.
That could be a physical obstruction that is literally getting in the way. So you'll want to think of what's between those sensors and the Base Station, and if possible, move the units to allow for more of a direct path.
Since you mention multiple sensors having trouble, the issue might actually be with the Base Station, so I would suggest moving that. If you have the Base inside a closet, hidden on wire shelving, or on top of a fridge, for example, that could be why the signal is having trouble.
Or the interference could be caused by another wireless signal that is drowning out SimpliSafe comms. Since the sensors use a very low frequency, you're looking for simpler devices, like remote controlled garage door openers, wireless weather stations, or some older models of baby monitor. Try shutting down potentially problematic devices one by one to test them.
Hopefully that all helps. If you haven't already, I would really suggest giving our Support team a call at 800-548-9508. We can take you through troubleshooting step by step.
(edited)
3
0
jdwainwheeler
1 Message
1 year ago
I don't have SimpliSafe cameras and yet do have the exact same problem. Random sensors are reported not responding and if I either wait several hours, they will reconnect on their own. Or if I open the door or window and wait a few seconds before closing again they reconnect. The frequency of this problem is increasing over time. Now once or twice a week. Switching sensors does nothing. Nor does moving the base station to a different location. All batteries were checked and test fine.
1
doyelfam
3 Messages
1 year ago
Simplisafe needs a more powerful base station. I have sensors disconnect on nearly a daily basis in my 2-story, 3400 SF home. It's annoying.
3
0
sarahdea6
1 Message
11 months ago
I am having the same issue and came here to look for a solution. I had just assumed that my house was too big/sprawling. Can a system have 2 base stations?
2
0
craig7327
29 Messages
11 months ago
I had one sensor that was disconnecting randomly and it wasn’t that far from the base station compared to other sensors. If l opened the window it would reconnect, but it was getting annoying.
l read on here about placing two or three adhesive strips under the sensor instead of one, and touch wood after 5 weeks now, I’ve had no issues.
So a simple solution that might be worth a shot.
Thanks
Craig
0
tippyjones365
5 Messages
7 months ago
I have the same issues. I guess there is no way this is because of a poorly designed or faulty sensor could it? SS will never own up to that. They are quick to keep raising monitoring prices though.
0
0
cskipper3
2 Messages
6 months ago
I have a window sensor and my garage siren disconnecting, and they are on different ends of the house. The base station is centrally located up high on a bookshelf. Nothing has been moved and no wireless devices have been added. This system has been set up for years. I checked the batteries and they are all fine. The base station is still flashing the yellow trouble light no matter what I do.
2
0
baldwinpat
1 Message
2 months ago
I have over 10 entry sensors. Today, one by one, at least 5 alerted as disconnected. I removed all of them and re-added them. Kept happening, one by one. So I reset the base station. 2h later, it started happening again, with 2 (different than the first round) sensors alerting as disconnected. The only way to stop the chiming was to remove those sensors and re-add them. All of the sensors are in different places, though same floor of the home and no more than 25’ from the base. The base is not on metal, it is not near any other wifi devices, and is centrally located. I have had my system for less than 2 months and refuse to purchase new batteries 7+ brand new sensors. Nothing has changed and nothing is in the way that would interfere with connection, so suggest something other than the usual placement and battery options to fix the problem.
1
oblej
1 Message
2 months ago
This is not a distance issue. This was after an update. What is going on!. Continually discon and recon?
PUSH A NEW UPDATE TO FIX THIS
0
tippyjones365
5 Messages
26 days ago
This is likely a defect that SS will never acknowledge. I get constant disconnections mainly from water sensors
0
0
rja
3 Messages
23 days ago
Besides the constant connect / disconnect of various sensors I also found out that the motion detectors quit detecting after a while, so you have to take out the battery for about 10 to 15 seconds and put it back in to get them to detect motion again!
I'm not sure how trustworthy this system is - sadly.
0
simpliannoyed
1 Message
19 days ago
I’m having the same issues as those stated in this thread. I’ve had this system for only a few months and for the past few weeks the sensors, keypad, etc keep disconnecting daily. I’ve tried every suggestion mentioned by SimpliSafe support, but nothing fixes the issue. I regret buying this system…had ADT Blue before this and it was great compared to this piece of crap…wish I had stayed with that. It does seem like an update that is causing all this trouble, but if it is not fixed soon I will have to switch again to a different system, as this system is unusable right now. Very disappointed with SimpliSafe.
2
0
cwubetcha
3 Messages
19 days ago
Wishing you all peace and sanity as you cope with this system.
One bit of advice: if you attempt to silence chimes via the keypad (as sending updates to the system via the app is hit-or-miss), make sure to use the primary pin. If you've gotten into the habit of using a backup, it's easy to forget - especially at 2 AM when you've just woken up to it and are unable to think clearly.
For my own issues with it, I spent over an hour with customer service a few days ago. The first 15 minutes were through their chat app before I gave up in frustration and called them. Customer service rep I spoke to was patient and understanding - I don't blame him for this. He put me old hold multiple times while he attempted to escalate it to a technician, but never received a response from that team. They ultimately decided to ship me a new base station. Going to install it today. Thoughts and prayers please.
Issues have mirrored others: keypad going out of range despite being located 5 ft from the base station. Door and window sensors and the motion detector randomly disconnect.
Anyone else waking up to phantom chimes after disabling on the keypad?
0
0
psurla04
2 Messages
13 days ago
On with customer support for the same issue. Wish I would have read all these reviews about sensors disconnecting among the various other issues. I've had this system for several months now and have tried to remedy after reading the responses below (relocate items, elevate, verify no competing devices, etc.) but now after rereading years of similar issues and posts, I ended up canceling the monitoring service. I really liked the previous system and if they would have continued the carbon monoxide sensors, I would not have switched. I'm entertaining the idea of using the newer base station just for the fire/carbon alarm, scraping everything else, and then reusing/reinstalling the old system and activating a plan for that old system if allowed.
0
0
bcschuma
2 Messages
12 days ago
I started waking up to sensor disconnects in the middle of the night about 3-4 weeks ago. All of my sensors and keypad are 10-15 feet away and are not blocked by a wall. Replaced every battery, and sensors and keypad are still disconnecting on a regular basis.
I am a software developer so I am pretty familiar with breaking changes and bugs. clearly based on the number of complaints recently, there was a bad pull request that needs to be addressed. If this isn’t resolved soon I will be looking for a more reliable system.
Base station firmware: 2.18.6.0
(edited)
0
0