8 Messages
Sensors Disconnecting
I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default battery in all sensors that came with unit. Don't even get me started on cameras disconnecting and not really supporting 1080p properly or WPA2/WPA3 mixed encryption :-(
Official Solution
davey_d
Community Admin
•
4.3K Messages
7 months ago
Hi @Mcburn13 ,
Our sensors connect directly to the Base Station via local low-frequency radio signal, rather than WiFi. From your description, it sounds like that signal is being interrupted by a source of interference.
That could be a physical obstruction that is literally getting in the way. So you'll want to think of what's between those sensors and the Base Station, and if possible, move the units to allow for more of a direct path.
Since you mention multiple sensors having trouble, the issue might actually be with the Base Station, so I would suggest moving that. If you have the Base inside a closet, hidden on wire shelving, or on top of a fridge, for example, that could be why the signal is having trouble.
Or the interference could be caused by another wireless signal that is drowning out SimpliSafe comms. Since the sensors use a very low frequency, you're looking for simpler devices, like remote controlled garage door openers, wireless weather stations, or some older models of baby monitor. Try shutting down potentially problematic devices one by one to test them.
Hopefully that all helps. If you haven't already, I would really suggest giving our Support team a call at 800-548-9508. We can take you through troubleshooting step by step.
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