‎Mcburn13 | SimpliSafe Support Home

Mcburn13

Joined 

July 28th, 2022

About me

I like a nice pair of slacks and also to start kitchen fires

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Mcburn13
commented on 's post

3 years ago

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions.

update: I sent back my TP Link Mesh router nodes and replaced with a fairly higher end consumer/gaming router, TP Link Archer AX10000 and GLAD I did. Unfortunately it did NOTHING to help the constant camera disconnects, but as a side note I am getti

Mcburn13
replied to a comment on 's post

3 years ago

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions.

@davey_d​ Any update on this?

Mcburn13
replied to a comment on
Mcburn13
's post

3 years ago

I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default battery in all sensors that came with unit. 

@davey_d​ I moved the base station to the kitchen out in the open and the sensors I "guess" have been better but there are none of the devices you mentioned. The camera performance is beyond horrible, I changed the video to 720p which I had to ask "

Mcburn13
followed
Mcburn13
's post

3 years ago

I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default battery in all sensors that came with unit. 

Mcburn13
posted a post

August 11, 2022

3 years ago

I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default battery in all sensors that came with unit. 

Mcburn13
followed 's post

3 years ago

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions.

Mcburn13
commented on 's post

3 years ago

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions.

Simplisafe is a SECURITY company. wireless encryption is SECURITY.  WPA3 was certified in 2018 that is 4 years! I too can also say with 100% confidence that the SS outdoor cameras so NOT work with mixed WPA2/WPA3.  Also had to move IoT dev

Mcburn13
followed 's post

3 years ago

I keep getting a disconnected sensor notice. I called support the first time and they walked me through how to fix it but it keeps coming back.  What do I do, change the battery?

Mcburn13
commented on 's post

3 years ago

I keep getting a disconnected sensor notice. I called support the first time and they walked me through how to fix it but it keeps coming back.  What do I do, change the battery?

I am having random sensors disconnect; typically the ones that disconnect are no more than 25 ft from base station and no brick or solid lead obstructions. So far all I can do is open the door and window and then it connects again. Using the default

Mcburn13
replied to a comment on 's post

3 years ago

My setup:I have the indoor camera as well as the doorbell camera. I have a TP Link Deco w6000 system (1 base, 3 nodes). My home is medium size single story. I don't have a single wifi dead zone in this house. I have gigabit fiber. Speed is not an issue. Signal strength is not an issue.I have the Dec

@someguy00​ with the doorbell , did you take it off the mounting bracket and press reset button for 10 seconds? I believe the phone app walks you through this process. One thing I notice is it prematurely returns some “can’t connect or timeout” error