‎Keypad not working | SimpliSafe Help Center

Tuesday, April 7th, 2020 3:22 AM

Keypad not working

I have been using SimpliSafe for more than 5 years now, and upgrade our system with all the new devices about a year ago. We have two key pads and one of thirds not working. No display, the screen is blank, none of the buttons working. Not sure if there is any battery to be replaced in the keypad. The keypad we have is black screen and white body. Please advise.

1.2K Messages

3 years ago

Does your keypad have a plug that goes into a wall socket?  It probably has batteries that died after a year of use. I mean, that would be my best guess anyways.  Take the back cover off the keypad and you'll find them.
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