Using Your System
Account & Billing
Friday, December 2nd, 2022 5:01 AM
The contrast on my original keypad is off, making it almost impossible to read the screen. Is there a way to adjust the contrast, or to do a factory reset?
1 year ago
Hi @gganahl, welcome to the community!
Would you mind sharing a photo here of what you're seeing with your Keypad? It sounds like it your Keypad may potentially need to be replaced. The quickest option here would be for you to contact our support team directly. You can contact that team via chat, or by phone with the contact details here.
@gganahl Thanks for the photo. It does look like this Keypad may need replacing. The best option would be to open a chat with our support team or give our team a call directly. They'll be able to get this replaced right away. You can find the contact details here.