Where are the deals for existing customers?
We've been SS customers for several years.
What happened to the specials that the company would periodically offer on new equipment for existing customers? The only specials they run are for new customers.
Coupled with the recent price increase for monitoring services, this conveys to me, anyway, that once the company has secured a customer, they're no longer valued.
And, yes, I'm aware that SS is currently running a "Customer Appreciation" contest. It's a drawing for "3 lucky winners." Seems more like a token response to feedback like mine than a genuine "we appreciate you!" contest.
How about a loyalty program?
How about savings on new equipment and/or equipment upgrades 2 - 3 times/year?
Or rotating "deal of the month" specials?
In all honesty, I can't recommend SimpliSafe as enthusiastically as I once did because their focus seems to have shifted.
1 year ago
Hi @shoppingsignups ,
Traditionally, we did not really do promotions for additional equipment at all - though we have had them from time to time. But as @ronsec mentions, we do also have the Upgrade Program with huge discounts for owners of legacy systems. And of course, if you're subscribed to Interactive Monitoring, you also get the permanent 10% discount on all component purchases.
And if you've subscribed to our Newsletter (through your online account), that's the way we'll tell you if there's a new discount that might interest you. We've been doing component discounts more and more lately!
1 year ago
Where have you been? LOL SS has been offering a 50% discount for existing customers of Gen1&2 systems to upgrade to the latest Gen3 for quite a while. Just give them a call. Enjoy!