1 Message
Purchase and shipping
Feedback to management: I placed a couple of recent orders for equipment for a new house. After the phone rep billed my card for a few hundred dollars it was, "OK thank you". "Anything else?" I asked, "Will I receive a confirmation email of my purchase and tracking information?" He replies, "I can send you an invoice?"
Then, after several days, a package is dropped off at my doorstep. No confirmation of purchase, no tracking, no delivery notification. This is unacceptable, and I would think a forward-thinking company like Simplisafe would have this implemented years ago.
Then, after several days, a package is dropped off at my doorstep. No confirmation of purchase, no tracking, no delivery notification. This is unacceptable, and I would think a forward-thinking company like Simplisafe would have this implemented years ago.
worthing
Advocate
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603 Messages
2 years ago
Can I ask why did you order via phone and not online? This is in NO WAY meant to be a criticism or to imply that had you ordered online it would have turned out different. I'm just curious to hear why you decided to use the phone instead of the online shop?
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davey_d
Community Admin
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4.8K Messages
2 years ago
That is very odd indeed. The representative should have informed you that a purchase confirmation is sent immediately after the charge. AND you should have received a second email when the order shipped, with tracking info for your order when it ships. So even if you had not received the second email yet, you should definitely have gotten the first.
It might be a good idea to give us another call at 800-548-9508 just to double-check that we have the right email address for you!
- Johnny M.
SimpliSafe Home Security
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bonnieporreca
3 Messages
11 months ago
FedX did not deliver the package to my home. It is currently being investigated by them. I was told I need to provide a letter from your company confirming my purchase in order to file a claim. It must include your company's name in the header. Since your Chat capability is not in service, could I please receive a response on being provided this required letter from you. Please respond via my e-mail regarding order #25375298. Thank you.
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