‎Purchase and shipping | SimpliSafe Help Center

Friday, August 27th, 2021 5:11 PM

Purchase and shipping



526 Messages

2 years ago

In the age of instant updates via text, email, push notices, etc. it's very strange to think of receiving a product you ordered before receiving confirmation of your order or that your order shipped. Definitely room for improvement here, especially for people who might want to look out for a purchase with hundreds of dollars on their doorstep.

Can I ask why did you order via phone and not online? This is in NO WAY meant to be a criticism or to imply that had you ordered online it would have turned out different. I'm just curious to hear why you decided to use the phone instead of the online shop?

Community Admin


4.3K Messages

2 years ago

Hi Chaserx,

That is very odd indeed. The representative should have informed you that a purchase confirmation is sent immediately after the charge. AND you should have received a second email when the order shipped, with tracking info for your order when it ships. So even if you had not received the second email yet, you should definitely have gotten the first.

It might be a good idea to give us another call at 800-548-9508 just to double-check that we have the right email address for you!

- Johnny M.
SimpliSafe Home Security

3 Messages

4 months ago

FedX did not deliver the package to my home. It is currently being investigated by them. I was told I need to provide a letter from your company confirming my purchase in order to file a claim. It must include your company's name in the header. Since your Chat capability is not in service, could I please receive a response on being provided this required letter from you. Please respond via my e-mail regarding order #25375298. Thank you.

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