Not a great first impression - overcharged on order

This is common.  SS has never once honored a coupon until I call them and get it fixed.  I got my system for 50% off on black Friday last year and I was charged the full amount.  I had to call them and get it fixed.  I bought several sensors and cameras with various 30% off coupons and they didn't honor them until I called.  Each time the total on the website showed with the coupon amount deducted but the full price went to my credit card.  They always quickly fixed it when I called.

When buying something on discount from SS, it's best to assume that they will not honor it without a call.

Thanks for the response.  Good to know. I'm surprised it is common, as I thought charging something other than the agreed price would breach some sort of consumer law.

Their online order system is pretty bad.

I'm new to SS and ordered a new system over the Memorial Day weekend to take advantage of the additional 20% off plus the Simplicam. I was charged the discounted rate and that's the same amount that hit my credit card. So far, so good for me. Just waiting for the system to arrive so I can install it.

Anyone used the referral offer on SS.  Supposed to get free 3 month monitoring and referral to get free camera but never received a confirmation from SS.

Yes, my online order showed a discount too; but then was charged the full amount. Simplisafe then refunded the difference after I spoke with customer support.  Although it's extremely difficult to get through to customer support as you're put on hold for a while and then the system hangs up on you.  Have to repeat this several times in order to get through to a person.