4 Messages
Unable to delete faulty camera
I sent a faulty camera back and installed the replacement without any problems. However, on my iPhone I still have an entry for the faulty camera. It says: "Unfinished Setup" . Can you delete this from your side or give me directions to delete it. I have tried all the obvious fixes, and none work. Thanks, Kent
Official Response
harriet_c
Community Admin
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71 Messages
2 years ago
Hi @jkgarman,
That means the Outdoor Camera is still listed in your Base Station's memory. You can remove it through your Keypad, under Menu > Devices > [your camera].
But if you give us a call at 800-548-9508, our Support team will be able to help get this resolved for you!
(edited)
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captain11
Captain
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6K Messages
2 years ago
@jkgarman Suggest you call support to walk you through this.
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eamail2001
98 Messages
2 years ago
I had this issue and CS was able to do it on their end.
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