‎Still Being Charged After Canceling | SimpliSafe Support Home
 
gracerus2101's profile

Saturday, January 27th, 2024 12:58 PM

Still Being Charged After Canceling

I called and sat on the phone for 50+ minutes with customer support to cancel my account after they charged me for 2 years for cameras I no longer owned and has already canceled. I called 12/5/2023 and they told me it was canceled. I still got charged on January 6th. This is theft and illegal, how can you still charge after I already canceled. I want a refund.

Community Admin

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2.6K Messages

3 months ago

@gracerus2101 I'm very sorry to hear about this experience. If you cancel your monitoring plan, you should not continue to get charged. I've forwarded your case to our internal teams to help make this right.

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