1 Message
Smartphone app without subscription?
Hello all, considering buying into SS but wanted some confirmation re: functionality. I don't want 24/7 call center monitoring ala ADT, but would want to be able to control/monitor myself via smartphone. Do I have this ability without paying SS a monthly fee? I.e. can I get push alerts to my phone without the subscription?
Basic App Control is available for all users in the United States, even without a subscription. As long as your system is connected to WiFi, you'll be able to arm/disarm your system remotely, receive notifications for alarms, and even view 7 days of Timeline events. For more info, check out the Help Center Article here. |
simplisafe_admin
Community Admin
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536 Messages
4 years ago
That's a great question. While most of our customers opt for 24/7 Monitoring with either our Standard Monitoring ($14.99/mo) or our Interactive Monitoring ($24.99/mo) plan, you do have the option of monitoring the system yourself for no additional cost. Unfortunately, while self-monitoring your system there are many limitations. Without 24/7 Monitoring you would only be able to Live Stream and receive Push Notifications from the SimpliSafe cameras but not the SimpliSafe system.
I'd also like to mention that many home/renters insurance policies give discounts if you have a monitored security system so that may be something to look into as well.
SimpliSafe Social Team
SimpliSafe Home Security
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captain11
Captain
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6K Messages
4 years ago
I do know one of their customers, with no monitoring, that does use the Alexa "Guard" feature to hear the siren to send a notification. I have not seen it work and only going on what they told me. It may be something you would want to look into.
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simplisafe_admin
Community Admin
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536 Messages
4 years ago
Yes, that's correct. It is important to note that the motion detection feature on our cameras is only active while the Privacy Shutter is open. That being said, if one of your SimpliSafe cameras detects motion, it can send you a Push Notification which you can then open to view live footage from that camera.
SimpliSafe Social Team
SimpliSafe Home Security
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ehurt
5 Messages
4 years ago
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captain11
Captain
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6K Messages
4 years ago
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simplisafe_admin
Community Admin
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536 Messages
4 years ago
Since the use of the SimpliSafe app on a self-monitored system requires an internet connection, users of the Original SimpliSafe system will only be able to use the SimpliSafe app for Professionally Monitored plans or for their SimpliSafe cameras. Users of the All-New SimpliSafe system will be able to use the SimpliSafe app for their self-monitored system because of the ability to connect this system to WiFi.
If you would like to activate an All-New SimpliSafe system on a self-monitored plan then on the plan selection screen you would simply need to choose the Decline 30-Day Free Trial option.
SimpliSafe Social Team
SimpliSafe Home Security
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sdear
1 Message
4 years ago
Can you clarify - If I'm reading here correctly, I will not receive push notification on an internal alarm for the WATER Sensors as well if we do not have a Monitoring Subscription ? You have push notifications for the Camera's but not Water Sensors - or other devices for that matter ?
If not will your team be considering that soon? Thank you
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fixanphone
1 Message
4 years ago
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whoaru99
1.3K Messages
4 years ago
https://support.simplisafe.com/hc/en-us/articles/360023809972-What-are-the-plan-options-for-professional-monitoring-
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captain11
Captain
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6K Messages
4 years ago
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dilexa1924
2 Messages
4 years ago
So my question is why sell without a monitoring plan as it is essentially just a paperweight. Sell it as a system you are not financing the equipment but DOES require a monitoring plan to do anything.
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simplisafe_admin
Community Admin
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536 Messages
4 years ago
While the majority of our customers are on our Interactive Monitoring plan, our All-New SimpliSafe system can be used without any plan at all. Without a monitoring plan, you won't have the ability to arm or disarm your system through your SimpliSafe account and you won't have our monitoring center monitoring your system, but your system will still work as a local alarm system and if you have any SimpliSafe cameras, you will be able to view live footage from those cameras through the SimpliSafe app.
SimpliSafe Social Team
SimpliSafe Home Security
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danieljmau
1 Message
4 years ago
Quick question on this, on the website where it compares the three plan options, under Self Monitoring with Camera Recording, there is a checkmark on the line 'Advanced SMS Phone Alerts' and if you click on the little 'i' bubble for more information, it says:
"Event Alerts
Get real-time alerts via text, whenever someone arms or disarms your home, an alarm goes off, there's a power outage and more. Plus, you can personalize alerts to contact important family members and friends, so they're in the loop, too."
So - I take this to mean that if I'm using this plan, I will get text alerts (this also include app notification?) if an alarm goes off....which is different to what one of your customer service reps told me over the phone...they said I would only get motion notifications under this plan. Clarification would be great.
Thanks,
Daniel.
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davey_d
Community Admin
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5.7K Messages
4 years ago
It sounds like you're one of the lucky few who are seeing one of our experimental plans. Yes, essentially that plan includes all features except the 24/7 dispatch. So if there's an alarm event, you'll get the SMS, email, and Push Notifications.
But an operator will not call, and it will not result in dispatch.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6K Messages
4 years ago
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