‎Deleting a location | SimpliSafe Support Home
 
walter's profile

Sunday, September 17th, 2023 10:46 PM

Deleting a location

I need to delete a location from my account.  There was a fire at the location and the Simplisafe devices were destroyed.  I no longer have any association with this address.  How do I delete it from my account? 

Community Admin

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10 Points

6 months ago

Hi @walter, 

I see that you contacted our Support team regarding this and they were able to assist you. Please let me know if you have any additional questions! 

2 Messages

4 months ago

I have 2 locations I want to delete. How do I do it?

Community Admin

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2.4K Messages

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10 Points

@lamendola​ Generally we do not delete locations as there is information attached to each location (like historic payment records). However, you can hide locations from your view. You can do this by taking the following steps:

  1. You'll need to log into the webapp through a browser (this cannot be done through the mobile app).
  2. Navigate to Menu > Manage Account.
  3. Under Protected location, select the checkbox next to each property that you wish to hide.

3 Messages

There is no checkbox next to each property, I have 2 locations and want to delete 1, there is no checkbox to select in protected locations

Community Admin

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2.4K Messages

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10 Points

@ronmel1986​ If you don't see the option to select a location to hide, our Support team can always help you hide that location on their end.

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