DAVY1

I chatted with support twice. Got elevated once. Usual answers. Did not work. Only common factor to all the dysfunction was the base station. I replaced batteries, moved sensors, moved base station four times-different rooms, still happened. I ordered new base station. Will install in when it arrives. Will report after that. Since this is a daily( sometimes twice a day) problem, I should know very soon. 

I spoke to support twice. Elevated once. Usual answers. Tried everything. Batteries. Deleted sensors. Rebooted. Moved base station four times. Different rooms. Same problem of sensors being offline or firing. Only common factor was base station. Rebooted 3 times. Decided to buy new base station. Awaiting it now. Will install and report back. 

@yobi1​ SS2 or SS3? Also, if under certain monitoring plans, you get a lifetime warranty. Worth looking into if you qualify. My daughter's base (SS3) had to be replaced one but was within the then in effect 3 year warranty period.

 Knock on wood mine is 8+ years old, got it during the 2017 beta and still working fine with a 45+ component system in two story framed colonial with full basement.

Please post after you installed the new base if it worked.

This is a follow up. I did buy a new base station which came with an extra keypad and an entry sensor. Changing over was not as easy as I had planned. Although I have gen3, none of my devices moved over to the new base station, requiring an installation, setting, and naming of each one. The base station set up a new second network that took a call to SimpliSafe to understand and find. That being said, I am not convinced that the base station fixed my problem. It is better in that I connect to all sensors all the time, though frequently different ones have a poorer signal that later spontaneously gets better. What I did learn is there was an upgrade in entry sensors in 2023? and the new sensor is slightly different from all my other ones ( will not fit on the old sensor base) and works better for the entry furthest away from the base station. I am more convinced that it is radio interference causing the problems. I would cautiously say I am operational at this time. Rec: be sure to get updated sensors if you are having a persistent problem in one entry. May work.