Using Your System
Account & Billing
Friday, January 26th, 2024 6:51 AM
I no longer have this system and cannot cancel my service help
6 days ago
1 month ago
@kimbertown2018 Did you call SS to authenticate and tell them to cancel your monitoring?
28 days ago
Just cancel service
Cancel service at [Edited]. I have moved and left the system behind.
26 days ago
@tiffany_diehl I first want to tell you that I edited your comment to remove your address. The Community is a public forum, and we want to protect everyone's privacy!
If you call our Support team at 1-888-783-8441 and verbally verify your Safe Word, they will be able to cancel your monitoring plan.
24 days ago
25 days ago
How? They make this impossible to find on the account page. So frustrating these tactics.
@novakchrissimplisafe To cancel your monitoring service, give our Support team a call at 1-888-783-8441. After verbally confirming your Safe Word, an agent will be able to complete that cancellation for you.
@novakchrissimplisafe Click on the "Contact Us" on the bottom of every page at their website and dial the phone number listed.
17 days ago
@captain11 It is definitely not at the bottom of every page. One would go to their account to cancel or add features and here, that is not available. They are happy to take your money online, refer friends, expand the system but not to cancel service (need to call in and get a sales chat). That is pure manipulation. This is why cable companies are going out of business. Very poor customer service practices.
8 days ago
@33Chris you said it was impossible to find on the account page. I was pointing out that the call-in number is on the bottom of every page and is easy to find. You call in gave him give them your safe word. Confirm that they heard you want to cancel and that's it.
I called to cancel my full monitoring service and learned when cancelling your service it cancels the warranty. I moved to self monitoring and learned that this moves the warranty to a 1-year. Just thought I would share what I learned.
@cinchdoug They told me any changes to the monitoring would void the warranty immediately.
It was easy to cancel, although they talked me into the most basic plan. But I could have canceled outright if I wanted to. Any new system has a warranty of, I believe, of 1 year whether or not you have a monitoring service. This changes once you are out of your standard warranty - meaning if you have an upper-tier monitoring service, they extend the warranty as long as you have a particular service; for the lower tier service they will extend for 1 year.
9 days ago
Simplisafe make it nearly impossible to cancel the service. What a scam.
@jdlifeventures I'm really sorry to hear that you haven't had the best experience. Canceling service should really be just a matter of contacting our Support team and confirming your info. If you'd like to provide more detail, we'd be happy to hear how we can improve the process! We can also set up contact from one of our Specialists to make sure that you're taken care of - just let us know.
Davey- get real! It is a legal requirement to be able to cancel as easily as you set up on-going charging. SimpliSafe does not provide for that! I, for one, would be an enthusiastic participant in a class-action lawsuit!!
@davey_d who wants to call and get the total run around and then put on hold?! What a crappy company and service. I am disputing all the charges since I called and cancelled in July and got credit for past months- then SimpliSafe started charging us again after I had specifically stated I wanted the no fee level. Now they won't credit for charges since August. I tried it the nice way- now I will dispute with the credit card or better business bureau, or anywhere that I can.
I'd love to have their phone call tapes reviewed!!
For me, it was easy enough to cancel. The agent I spoke to just wanted to confirm it was me with my 'safe word.' That way it prevents someone from potentially hacking my account online and canceling, then breaking into my home. I understand this to be a security mechanism.
@kristabuchholz I am very sorry to hear about your experience. We do require cancellation requests to be made over the phone so you can verbally confirm your Safe Word so we know it's really you making that request.
I have gone ahead and sent your case to our Specialist team to make sure that you're taken care of.
7 days ago
How do i cancel my service
@wind_rocker To cancel your monitoring plan, just give our Support team a call at 1-888-783-8441. After they verbally confirm your Safe Word they will go ahead and cancel your plan.
Absolutely the worst customer service I have ever encountered. Even after canceling my service and selling my system, they want MY safe word for the new owner to set up her system. We are not connected in any way so why do they need MY safeword? Total scam to prevent you from leaving!
Never buy anything from these people!
@fltfixer I apologize to hear about this. After you cancel your account, the new owner of your system should be good to activate it on their own account without needing your Safe Word. I've escalated your case to our Specialist team so they can help get this squared away.
I got it canceled after too much time on the phone. I insisted they delete my credit card information but I was told they couldn't do that. There was also a $17 mystery charge to my credit card and I was still within the 60 day free trial? That was refunded and I got a call later from a dude who said he was going to make an exception in my case and delete my credit card information, and so he did, according to him.
You can buy a security system on Amazon for 100 bucks and it will do everything SimpliSafe does with no monthly fee and most work with Alexa. If the alarm goes off I want to be the first one notified. I don't want time wasted by a monitoring service that calls me after a period of time and asks if it's for real and should they call the cops. With a good 3rd party system the cops are already on the way by the time the monitoring service contacts you.