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ppresson's profile

Sunday, July 21st, 2024 10:06 PM

Worthless system

I purchased the Simplisafe system less than a year ago.  I followed the directions and it was working fine for a couple of months. Then, the cameras stopped working.  I made numerous calls to customer service.  I experience very long hold times and disconnections.

Technical support was no better , even passing me along to other techs.  After doing every step, they still don't work.  I even asked if I could pay for a tech to reinstall my system,  I was told no.  I have a unworking system, Simplisafe will not help.  I will never recommend Simplisafe to anyone!

Community Admin

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3.3K Messages

2 months ago

Hi @ppresson, 

I'm apologetic to hear this, this is certainly not the experience we want you to have. I've requested a callback from our escalated Support team regarding this. A senior agent will reach out to you ASAP to help get your camera back online, so please keep an ear out for their call.

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