‎Recycle after upgrade to Gen 3? | SimpliSafe Support Home
 
wrat's profile

Saturday, October 22nd, 2022 6:01 PM

Recycle after upgrade to Gen 3?

I received an offer to upgrade my system to Gen 3. Since to do the upgrade I have to replace the base station and all of the sensors, is there a program to recycle old system?

Accepted Solution

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hi @wrat ,

We did in the past used to have a trade-in process, where you'd send your legacy hardware back to us for refurbishing. But that is no longer active.

I would suggest looking up electronics recycling centers in your area as the most eco-friendly option. Or alternately, you can re-use the hardware as a second, local-only (unmonitored) system at a different location.

2 Messages

1 year ago

Thank you for the quick response.

I've decided to not upgrade.  I will keep using my Gen 2 and hope Simplisafe brings back the trade-in program.

Community Admin

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5.2K Messages

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70 Points

1 year ago

@wrat I don't want to discourage you from upgrading. The Gen 3 SimpliSafe was redesigned from the ground up, with sleeker, more efficient sensors, an a smarter Base Station and Keypad that can be updated with new features. And of course, we still have that upgrade offer that can get you at least 50% off on the new system.

Though you also don't have to decide now! Let our Support team know when you're ready and we'll take care of you.

5 Messages

1 year ago

Just want to make sure I haven't missed anything. My Gen 2 system is no longer connected to my account once I upgrade to Gen 3, correct? So no security concerns with having someone else reuse it as an offline system or handing it off to a recycling center? Thanks.

Community Admin

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2.4K Messages

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10 Points

Hi @1955ranch​, 

Correct! Once you activate your Gen 3 SimpliSafe system, your older system will no longer be connected to your account. So, whether someone else uses it as an offline system, or you send it to a recycling center, it will no longer be associated with you.

5 Messages

Thanks Emily!

Advocate

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923 Messages

1 year ago

Get the gen 3 trust me you will love it and with all the firmware updates you get it's just amazing. 

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