Random Chime

This happened to my system several months ago. I did the recommmended unplug the system and replace the batterries but to no avail. Could it be a software problem? I noticed this not long after I downloaded an upgrade. 

@michael2604​ That chime you heard, was it a 3-note sound similar to when an Entry Sensor is opened? If it was, then you heard the Base Station's Trouble Signal. 

The Trouble Signal sounds to alert you to a potential issue with your system - like if a sensor is offline or there's a No Link to Dispatcher error. When the Trouble Signal goes off, you'll also see a <!> notification on your Keypad telling you what the problem is. Once that problem is resolved, the Trouble Signal will stop. You can learn more about the Trouble Signal over in this Help Center article.

Two-tone on my Gen 2 system.

@rttam​ we absolutely would be interested in getting that audio/video! I will DM you for info.

So Annoying!  How can I send a video? 

@brich3 I'll DM you; you can send your video there!

Was this ever resolved? Same thing started happening to us tonight and woke up the entire house. So frustrating!! 

@victoriafarren​ could you be hearing the 3-tone Trouble Signal? It warns of critical issues with your system, e.g. if a sensor is unresponsive, or there might be an issue with your Base Station's batteries. You can read more about how to resolve here.

@AcheNatfortress​ Since your Base Station's volume is off, would it be possible to take a video of this sound and post it here in the Community? That could help us pin down what this sound could be.

Regarding your system's time zone, it should automatically sync up with the time zone where you are located. However you can manually change this in the web app by taking these steps:

1. Head over to webapp.simplisafe.com and log into your account.
2. On the navigation bar on the left side of the screen, select "Monitoring".
3. Under "Monitored Address", there will be a section at the bottom titled "Time Zone". 
4. Click the drop down menu to select your time zone. Then, click "Save" to lock in this update.

Thank you for the clear instructions for fixing my time zone issue. That worked. I have a different and more significant issue now. Three or four cameras keep going offline and won’t reconnect, despite buying a WiFi range extender. I have other cameras installed, by a different security company brand, in the same general areas, and those are working fine. Even my free SimpliSafe indoor camera, plugged into the wall, 2.5 feet from the base station will not come online, but the shutter activates randomly. I’m getting frustrated with all the hiccups and challenges with this system. I wasn’t fond of ADT, but at least the equipment worked properly.

@AcheNatfortress​ Have you already tried resetting these cameras to see if that will force them to reconnect to your network? To do this, press and hold the pairing button on the back of the Outdoor Camera, or on top of the SimpliCam, for 30 seconds. Once you release the button, you'll be prompted to reinstall these cameras in the SimpliSafe mobile app. 

@AcheNatfortress​ I found range extenders not to work, so went with a Mesh system which does.

@coco_valentino​ If you hear this sound again, would you be able to take a video and comment it here—or send it to be via the Community's private messaging feature? Since you did not have any Entry Sensors open at that time, and there were no errors or notifications for your system, hearing that sound could help us pin down what the problem is.

@JustJ​ Trouble Signal errors are currently only found on the Keypad to comply with UL-985, but we did send a request to our dev team to consider showing these errors in the mobile app as well. When we hear back from them, we'll provide an update here.

You can turn off the Trouble Signal's volume in the Keypad by going to Menu > System Settings > Trouble Signal. This way the Base Station won't sound, but there will still be a notification on your Keypad alerting you if there is a problem with the system.

@MeVo​ unfortunately no. The only way to disable the Trouble Signal is via the Keypad.

But keep in mind that the Trouble Signal is warning of a critical issue for your system, which would also be displayed in the SimpliSafe app - like a battery or signal issue. So we strongly suggest troubleshooting whatever that issue is, ASAP.

A random chime just went off from seemingly my doorbell? No alerts in the app, no camera activity, no one at the door. System was disarmed at the time. It scared me a little so I decided to arm it in “home” and it gave me a notification saying the base station was in the process of installing an update …so maybe it chimed to notify me that it was updating? I’ve never heard it do this before, but that doesn’t mean it hasn’t done it before when installing an update. Just to be clear, for me, it was just 1 single chime. Not a cluster of back to back chimes nor an ongoing sequence of single chimes. It was just one and done. Base station didn’t make any noise, only the doorbell.

@marshaesmith​ Your devices shouldn't make any sound when a firmware update is being installed. Are you sure it came from your Video Doorbell? If we were able to get a recording of the sound, that could help us identify what it was.