13 Messages
Question about total number of devices (sensors/keypads/cameras)
This may have been asked before but I could not find it.
What is the total number of devices (sensors, camera, keypads) that can be controlled by the base station and the APP?
My understanding is that the maximum number of sensors connected to a base station is 100.
If that is correct, do keypads count as sensors?
What about cameras, and do they count against that total (100?).
What is the total number of devices (sensors, camera, keypads) that can be controlled by the base station and the APP?
My understanding is that the maximum number of sensors connected to a base station is 100.
If that is correct, do keypads count as sensors?
What about cameras, and do they count against that total (100?).
captain11
Captain
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6K Messages
3 years ago
Attention Simplisafe: the Help Center is defintiely better than it's predescessor but it is ueless if your key word structure doesn't work. Suggestion: to improve it ask customers to assist, or, have your own internal staff take questions in the forums and test it against the support center. Believe me, I really tried and came up empty handed.
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davey_d
Community Admin
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5.6K Messages
3 years ago
Yes, the total is for 100 components - that includes anything that connects to the Base Station directly. That means that Keypad, the Wireless Siren, the Smart Lock (which counts as two because of the PIN Pad), AND the Outdoor Camera all take up spots.
We don't yet have an article for this exact question in the Help Center. I'll suggest it to the Customer Service team.
- Johnny M.
SimpliSafe Home Security
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worthing
702 Messages
3 years ago
Why does the outdoor camera connect to the base station directly when the video doorbell pro and simplicam do not? By extension does this mean the outdoor camera won't work without a base station? (I believe you've said the simplicam will work w/o a base station)
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