‎Problems since Cell Module replacement | SimpliSafe Support Home
 
pxknw's profile

Monday, May 2nd, 2022 4:54 PM

Problems since Cell Module replacement

Ever since the 4G Cell Module install my system has been having weekly problems with the keypad unable to connect to base station.  Anyone else having problems since module replacement?

Official Solution

Community Admin

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5.2K Messages

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70 Points

2 years ago

@lorized and @pxknw ,

This happens frequently for both of you? A Base Station replacement is definitely the way to go.

@pxknw, please call our Support team at 800-548-9508 and we'll get it sorted.

4 Messages

@davey_d​ 

Thank you, Davey. I called the Support Team and spoke with Ashanti.  She was awesome and after conducting a troubleshoot procedure, agreed that the Base Station needed to be replaced.  A new one is on the way and I look forward to my SimpliSafe system being back up and running properly reliable.

2 Messages

2 years ago

Me!  I just noticed that we are also having that problem.  How has this problem been resolved?

4 Messages

2 years ago

I don't think SimpliSafe has recognized this yet as a "Known Issue", and they have obviously not replied on this thread. I usually remove the batteries to the keypad for a few moments.  Once restarted, it's a roll of the dice.  Sometimes it simply wants a Master Pin selected. Other times I have to reconnect all the sensor devices. Sometimes I have to go the full route of rebooting the Base Station.  Prior to this cell module replacement, the system was very reliable.  I hope they do know and will address it soon.

2 Messages

@pxknw​  On our end, the base station was no longer responsive (no light, no notification of power outage if unplugged, no door chimes, etc). I called their 800 number last night and they confirmed that our base station stopped reporting a few days ago.  They are sending us a replacement.  

4 Messages

Great to hear, lorized

1 Message

1 year ago

Just installed the new base station module that was sent to me and tried to operate the system. Out of eight(8), five are not working properly. Blue light is positive on each of the five but no sound on the base station. Maybe you could help me to enter the s/n number of the sensors tomorrow. I'll  just give you a call if you'll give me an accessible phone number to reach you.

Thanks and goodnight.

Community Admin

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2.4K Messages

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10 Points

Hi @tedegen69​, 

You can give our Support team a call at 888-910-1458 so they can troubleshoot this with you live.

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