Repeat alerts for power outage

Over the past few months I have had repeated issues with alerts for power outages when there have been none. This now appears to be getting worse and in the last 24 hours I have had 14 alerts. Each one only lasts a few seconds.

Phoned Simplisafe support in the UK, and there solution was to turn the alerts off!

Anyone else having the same issue?

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Responses

Natalie90

Community Admin

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28 Messages

Hi Mark, Natalie from the UK SimpliSafe team here. Thanks for your comment, has this been resolved? Do let us know if you need any further support. Thanks, Natalie

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markchester53

2 Messages

No not yet. I was told by your Helpdesk that it will be sorted in a forthcoming firmware update due in the next 2 to 3 weeks but I was told that 6 weeks ago. So in the meantime I’ve had to turn of SMS alerts.

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dakotabounder

3 Messages

My unit has started sending me alerts of a power outage which is incorrect because my power is on: Power Outage: Your Home is Still Protected. Backup Battery in use as of 8:51 AM

1

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alexandria_c

Community Admin

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242 Messages

@dakotabounder Hi there, is your Base Station still running on battery? The first thing we'd recommend is looking at the cable and making sure it's properly seated in the Base Station and at the wall outlet.

If everything looks good there, it would be best to contact our support team to go over your options for that Base Station. You can contact us directly with the details here.

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Repeat alerts for power outage

alexandria_c

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Repeat alerts for power outage

alexandria_c

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