74 Messages
No power outage alerts after updating to firmware 2.10
Hi all. Today, I updated my base station to the latest firmware version 2.10. Now, I no longer receive push or SMS alerts when the base station loses AC power, and the base light does not turn red. I still receive other alerts. Is this a feature or a bug of this new firmware, or is it unrelated? I tried resetting both the base station and keypad after the update by disconnecting from power and removing the batteries for five minutes. Still have the problem.
Accepted Solution
general_kaos
761 Messages
9 months ago
As I read this thread, I think I remember reading another thread that Simplisafe put a 1 minute delay in the latest version. I think they said it would reduce notifications for quick power blips.
Looking at other posts and found this from 9 days ago by david_d:
However, as part of our work with compatibility for the UL985 Standard, there is now a 60-second delay before the indicator (and associated warnings and notifications) are displayed.
(edited)
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emily_s
Community Admin
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1.8K Messages
10 months ago
Hi @Boring_Joe,
There is no bug with the latest firmware update that I am aware of. Have you tried removing the SimpliSafe app from your device and re-installing it? In prior cases when users were having issues with notifications, that has helped.
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Boring_Joe
74 Messages
10 months ago
@emily_s Any word from engineering as to why power outage alerts (push/app and SMS/text) no longer work with the latest software/firmware update? This is an important feature we were relying on when we purchased our system.
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Boring_Joe
74 Messages
9 months ago
I did some additional testing this weekend and it appears that power outage alerts still work with this new firmware except that they're delayed by exactly 1 minute. I timed it. With the previous firmware, there was no 1 minute delay. Why was this changed? I don't see a setting anywhere in the keypad or app to adjust this delay. Is there a way to set it to be notified immediately of a power outage?
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keithm000
1 Message
9 months ago
I have the same issue with not receiving power outage notifications. Started immediately after applying the update in Feb of this year. Previously I received both app and SMS notifications of power outages.
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