‎Keypads won't register new devices even though devices are detected by base | SimpliSafe Help Center
 
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Friday, January 10th, 2020 7:01 PM

Keypads won't register new devices even though devices are detected by base











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2.8K Messages

3 years ago

If you have the interactive monitoring plan, you can add them through your online control panel, and name them as well (in the Devices section).  I believe that this method also requires, however, that you still have to press the sensor button to "pair" it (when I did it this way a couple years ago, there was a popup prompt that required the sensors/components have the button pressed, you'd press it, then the popup would disappear so you could finish entering it in Devices) - be sure to click "save changes" when done.

168 Messages

3 years ago

@hsg_1 However, the sensors are being detected since when I open a door or separate the magnet from the entry sensor, I get the chime. - well that would indicate that your sensors are already installed (this is normally done before the system is shipped) and you can't install the sensors twice.
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