38 Messages
Keypad shows entry sensor being off-line but it is working
At my daughter's house the keypad is showing a sensor as not communicating to the base but it actually seems to be working. When we open the door that is showing the entry sensor problem, the base chimes. When we set the alarm system on "home" to test, and open the door, the system immediately starts the entry period.
Any suggestions as to why this is happening and how to resolve?
Any suggestions as to why this is happening and how to resolve?
captain11
Captain
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6.2K Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
I was also going to suggest removing and re-adding that sensor. But also could there be another Entry Sensor that came with the system, that might have just been mis-named?
For example, if there was a sensor that you (or your daughter) decided not to use, you'd want to remove it from your system. Simply taking out the battery will result in the system generating an error, since it's always expecting that sensor to check in.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.2K Messages
3 years ago
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davey_d
Community Admin
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5.7K Messages
3 years ago
The "social media" username was a shared login (so sometimes it was me!). I've decided it makes more sense for us to log in as ourselves, so we can bring a more personal touch. If I'm ever on vacation, you can expect one of my teammates around to pick up the slack.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.2K Messages
3 years ago
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