1 Message
Keyboard not working
Went to do the software update but keyboard is dead. I replaced a the batteries but no change. There is no response when buttons are pressed and nothing lights up. Is there a way to check or reboot the keyboard?
1 Message
Went to do the software update but keyboard is dead. I replaced a the batteries but no change. There is no response when buttons are pressed and nothing lights up. Is there a way to check or reboot the keyboard?
emily_s
Community Admin
•
3.4K Messages
Hi @winkyinc,
I would try power cycling the Keypad. To do this, remove all four batteries from the Keypad and wait at least 30 seconds to allow it to fully power off. After the 30 seconds are up, you can reinsert the batteries back into the Keypad and it should respond as normal.
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cross73
1 Message
That worked, thank you so much
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