Using Your System
Account & Billing
Friday, July 1st, 2022 9:05 PM
THE OVERVIEW SHEET FROM THE WEB SITE SAYS THE GEN 3 BASE STATION HAS A RANGE OF UP TO 800' I CAN'T GET IT TO GO 200' ANYONE ELSE HAVE THIS PROBLEM?
2 months ago
1 year ago
@sctiberio I live in a two story traditional colonial, with a full basement. Base is on the 2nd floor, hidden behind a picture frame with sensors on all 3 levels and garage. Surely its not 800 feet but my close to 40 devices connect fine. Occasionaly a sensor will drop but reconnects shortley thereafter. Sensors are placed in all rooms, different types with "layers of security" approach. The house is composed of the traditional 2x4s, tyvek, sheetrock and vinyl siding. Edging is aluminum. On the radio frequency front, I also have approximately 20 IoT devices in my home, including digital assistants, plugs, switches etc.
So, in my instance and many others that I know that have systems, the answer is no. Do you have steel or aluminum siding on your house? Any unusual wireless or electrical devices? Where is your base located? (Off the floor, away from electrical sources etc?)
If you are haivng connection issues, have you called SS to troubleshoot? Please provide a bit more information and will try to assist, or call SS to troubleshoot if you haven't already.
My house is wood framed and sided. The detached garage is wood framed and metal sided. The base station is on the first floor of the house behind the TV. The devices in the garage are at most 150 feet away horizontally and about 15' vertically.
It is on my list to call support on Tuesday. Meanwhile I'll move one of the device in the garage to just outside it and see if the metal siding is the issue.
Worst case is I have to purchase another base station for the garage, (I have a wifi bridge that gets internet to the garage).
Thanks for your help. I'll let you know how it goes.
@sctiberio You can't buy a separate base as the system only supports one. My daughter, one of the 30+ systems I placed, has a house built in 1906 and a detached garage. The base is hidden on the 2nd floor in the front of the house with the garage in the back. My guess is it is about 150 feet (again guess) but the senors on the window, door and garage door all connect fine, as the rest of her house. While old contruction walls with plaster and wood, it is vinly sided. Suggest you call SS (they are open today and everyday...no rest for the weary) but with a holiday weekend they may be lightly staffed.
For the base location, make sure it is off the floor, not near any electrical source and, if possible, metal.
THANKS. I'VE BEEN WAITING FOR FREE TIME TO CALL SUPPORT. MEANWHILE, I'LL TRY A DIFFERENT BASE STATION LOCATION.
@sctiberio Did you have any luck moving the base station?
BOUGHT A WIFI BRIDGE TO GET WIFI TO MY GARAGE, 200' AWAY
8 months ago
My devices aren't quite that far from the base station, but many sensors (ie: window sensors) are shileded by several walls, appliances (HVAC), etc.
I added a wi-fi extender system throughout the house (eero 6) and now I have great coverage from corner to corner. Inside and out.
7 months ago
@davey_d at the risk of confusing this issue further, how does a wifi extender help with (window) sensors? I think I understand them for cameras. Are the devices on wifi?
@general_kaos Hi General, long time no hear! You are correct, the entry sensors and base connection do not use WIFI in shape or form. I believe sctiberio is a bit confused thinking the wifi extender will help.
Glad to be back to ask my silly questions. So my question still stands: how does a wifi extender increase/improve range for these sensors?
@general_kaos It doesn't. LIke you said, entry sensors do not connect to the base via wifi, communicates directly.
The sensors connect to the Base Station using RF, not Wi-Fi. Improving overall wireless interference in your home or this location can help to create a clearer signal between the devices, but an extender does not directly help when it comes to the signal for sensors.
Yes, VERY disappointed with base station range and Simplisafe's denial of that problem. I cannot get devices to connect <200-feet with only window in between. They offered no tangible solution and only wasted my time. Not sure what to do other than cut bait and purchase a security system that is functional for us.
@gatorsjay14 Can you provide a few details? Where is the base located? (On furniture, floor etc), # of floors in your house, walls plastser, sheetrock? Our house is a two story colonial, with full basement at approx 2600 sq feet and my 51 components connect fine. (Please note I should subtract 6 cameras that are on WIFI).
@gatorsjay14 Captain11 provides a great troubleshooting step. If devices are not connecting with your Base Station that's only about 200 feet away, interference may be the issue here.
There are two types of interference we can troubleshoot: physical and wireless. Physical interference can be caused by physical obstructions like dense walls or heavy appliances getting in the way between the Base Station and device. In cases like that, we recommend finding a different spot for the Base Station so there's as little in the way between them as possible.
Wireless interference is caused by another device that's competing with the Base Station's signal. We want to look at simpler devices, like wireless weather stations, garage door openers, or baby monitors. If you have any devices like that in the same room as your Base Station, or in the same room as a device that is having problems connecting, it may be helpful to move the non-SimpliSafe device to a different area in the home.
It'll also be helpful to look at the placement of your Base Station. It is our recommendation that the Base Station is in a central area of the home, is placed at least 3 feet above the ground, and is on a non-dense surface - ideally glass or wood.