GEN 3 BASE STATION RANGE

@sctiberio​ You can't buy a separate base as the system only supports one. My daughter, one of the 30+ systems I placed, has a house built in 1906 and a detached garage. The base is hidden on the 2nd floor in the front of the house with the garage in the back. My guess is it is about 150 feet (again guess) but the senors on the window, door and garage door all connect fine, as the rest of her house. While old contruction walls with plaster and wood, it is vinly sided.  Suggest you call SS (they are open today and everyday...no rest for the weary) but with a holiday weekend they may be lightly staffed.

For the base location, make sure it is off the floor, not near any electrical source and, if possible, metal. 

Good luck

THANKS. I'VE BEEN WAITING FOR FREE TIME TO CALL SUPPORT. MEANWHILE, I'LL TRY A DIFFERENT BASE STATION LOCATION.

@sctiberio​ Did you have any luck moving the base station?

BOUGHT A WIFI BRIDGE TO GET WIFI TO MY GARAGE, 200' AWAY

@general_kaos​ Hi General, long time no hear!  You are correct, the entry sensors and base connection do not use WIFI in shape or form. I believe sctiberio is a bit confused thinking the wifi extender will help.

@general_kaos​ It doesn't.  LIke you said, entry sensors do not connect to the base via wifi, communicates directly.

Hi @general_kaos​,

The sensors connect to the Base Station using RF, not Wi-Fi. Improving overall wireless interference in your home or this location can help to create a clearer signal between the devices, but an extender does not directly help when it comes to the signal for sensors.

@gatorsjay14 Can you provide a few details? Where is the base located? (On furniture, floor etc), # of floors in your house, walls plastser, sheetrock? Our house is a two story colonial, with full basement at approx 2600 sq feet and my 51 components connect fine. (Please note I should subtract 6 cameras that are on WIFI).

@gatorsjay14​ Captain11 provides a great troubleshooting step. If devices are not connecting with your Base Station that's only about 200 feet away, interference may be the issue here. 

There are two types of interference we can troubleshoot: physical and wireless. Physical interference can be caused by physical obstructions like dense walls or heavy appliances getting in the way between the Base Station and device. In cases like that, we recommend finding a different spot for the Base Station so there's as little in the way between them as possible. 

Wireless interference is caused by another device that's competing with the Base Station's signal. We want to look at simpler devices, like wireless weather stations, garage door openers, or baby monitors. If you have any devices like that in the same room as your Base Station, or in the same room as a device that is having problems connecting, it may be helpful to move the non-SimpliSafe device to a different area in the home. 

It'll also be helpful to look at the placement of your Base Station. It is our recommendation that the Base Station is in a central area of the home, is placed at least 3 feet above the ground, and is on a non-dense surface - ideally glass or wood. 

@scott_4b5ef3​ Different factors in your home may reduce the Base Station's range - like thick brick/stone walls, heavy appliances, or other wireless devices, but your Base Station should still be able to communicate with your devices. 

If your Base Station is having a hard time communicating with your devices, I would try changing its placement. We recommend placing the Base Station in a central area of the home on a non-dense surface (like wood or glass) and that it's at least three feet off the ground. If the Base Station is tucked away in a cabinet or on a dense material (like granite, concrete, or metal), it can weaken its signal to other SimpliSafe devices.