4 Messages
GEN 3 BASE STATION RANGE
THE OVERVIEW SHEET FROM THE WEB SITE SAYS THE GEN 3 BASE STATION HAS A RANGE OF UP TO 800' I CAN'T GET IT TO GO 200' ANYONE ELSE HAVE THIS PROBLEM?
4 Messages
THE OVERVIEW SHEET FROM THE WEB SITE SAYS THE GEN 3 BASE STATION HAS A RANGE OF UP TO 800' I CAN'T GET IT TO GO 200' ANYONE ELSE HAVE THIS PROBLEM?
Accepted Solution
captain11
Captain
•
5.1K Messages
9 months ago
@sctiberio I live in a two story traditional colonial, with a full basement. Base is on the 2nd floor, hidden behind a picture frame with sensors on all 3 levels and garage. Surely its not 800 feet but my close to 40 devices connect fine. Occasionaly a sensor will drop but reconnects shortley thereafter. Sensors are placed in all rooms, different types with "layers of security" approach. The house is composed of the traditional 2x4s, tyvek, sheetrock and vinyl siding. Edging is aluminum. On the radio frequency front, I also have approximately 20 IoT devices in my home, including digital assistants, plugs, switches etc.
So, in my instance and many others that I know that have systems, the answer is no. Do you have steel or aluminum siding on your house? Any unusual wireless or electrical devices? Where is your base located? (Off the floor, away from electrical sources etc?)
If you are haivng connection issues, have you called SS to troubleshoot? Please provide a bit more information and will try to assist, or call SS to troubleshoot if you haven't already.
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sctiberio
4 Messages
9 months ago
My house is wood framed and sided. The detached garage is wood framed and metal sided. The base station is on the first floor of the house behind the TV. The devices in the garage are at most 150 feet away horizontally and about 15' vertically.
It is on my list to call support on Tuesday. Meanwhile I'll move one of the device in the garage to just outside it and see if the metal siding is the issue.
Worst case is I have to purchase another base station for the garage, (I have a wifi bridge that gets internet to the garage).
Thanks for your help. I'll let you know how it goes.
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BDG
1 Message
2 months ago
My devices aren't quite that far from the base station, but many sensors (ie: window sensors) are shileded by several walls, appliances (HVAC), etc.
I added a wi-fi extender system throughout the house (eero 6) and now I have great coverage from corner to corner. Inside and out.
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general_kaos
753 Messages
1 month ago
@davey_d at the risk of confusing this issue further, how does a wifi extender help with (window) sensors? I think I understand them for cameras. Are the devices on wifi?
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general_kaos
753 Messages
1 month ago
Glad to be back to ask my silly questions. So my question still stands: how does a wifi extender increase/improve range for these sensors?
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