‎GEN 3 BASE STATION RANGE | SimpliSafe Help Center
 
sctiberio's profile

Friday, July 1st, 2022 9:05 PM

GEN 3 BASE STATION RANGE

​THE OVERVIEW SHEET FROM THE WEB SITE SAYS THE GEN 3 BASE STATION HAS A RANGE OF UP TO 800' I CAN'T GET IT TO GO 200' ANYONE ELSE HAVE THIS PROBLEM?​

Accepted Solution

Captain

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5.1K Messages

9 months ago

@sctiberio I live in a two story traditional colonial, with a full basement. Base is on the 2nd floor, hidden behind a picture frame with sensors on all 3 levels and garage. Surely its not 800 feet but my close to 40 devices connect fine. Occasionaly a sensor will drop but reconnects shortley thereafter.  Sensors are placed in all rooms, different types with "layers of security" approach.  The house is composed of the traditional 2x4s, tyvek, sheetrock and vinyl siding. Edging is aluminum.  On the radio frequency front, I also have approximately 20 IoT devices in my home, including digital assistants, plugs, switches etc.  

So, in my instance and many others that I know that have systems, the answer is no.  Do you have steel or aluminum siding on your house? Any unusual wireless or electrical devices? Where is your base located? (Off the floor, away from electrical sources etc?)

If you are haivng connection issues, have you called SS to troubleshoot? Please provide a bit more information and will try to assist, or call SS to troubleshoot if you haven't already.

4 Messages

9 months ago

My house is wood framed and sided. The detached garage is wood framed and metal sided. The base station is on the first floor of the house behind the TV. The devices in the garage are at most 150 feet away horizontally and about 15' vertically.

It is on my list to call support on Tuesday. Meanwhile I'll move one of the device in the garage to just outside it and see if the metal siding is the issue.

Worst case is I have to purchase another base station for the garage, (I have a wifi bridge that gets internet to the garage).

Thanks for your help. I'll let you know how it goes.

Captain

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5.1K Messages

@sctiberio​ You can't buy a separate base as the system only supports one. My daughter, one of the 30+ systems I placed, has a house built in 1906 and a detached garage. The base is hidden on the 2nd floor in the front of the house with the garage in the back. My guess is it is about 150 feet (again guess) but the senors on the window, door and garage door all connect fine, as the rest of her house. While old contruction walls with plaster and wood, it is vinly sided.  Suggest you call SS (they are open today and everyday...no rest for the weary) but with a holiday weekend they may be lightly staffed.

For the base location, make sure it is off the floor, not near any electrical source and, if possible, metal. 

Good luck

4 Messages

THANKS. I'VE BEEN WAITING FOR FREE TIME TO CALL SUPPORT. MEANWHILE, I'LL TRY A DIFFERENT BASE STATION LOCATION.

Captain

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5.1K Messages

@sctiberio​ Did you have any luck moving the base station?

4 Messages

BOUGHT A WIFI BRIDGE TO GET WIFI TO MY GARAGE, 200' AWAY

1 Message

2 months ago

My devices aren't quite that far from the base station, but many sensors (ie: window sensors) are shileded by several walls, appliances (HVAC), etc.

I added a wi-fi extender system throughout the house (eero 6) and now I have great coverage from corner to corner.  Inside and out.

753 Messages

1 month ago

@davey_d at the risk of confusing this issue further, how does a wifi extender help with (window) sensors?  I think I understand them for cameras.  Are the devices on wifi?

Captain

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5.1K Messages

@general_kaos​ Hi General, long time no hear!  You are correct, the entry sensors and base connection do not use WIFI in shape or form. I believe sctiberio is a bit confused thinking the wifi extender will help.

(edited)

753 Messages

1 month ago

Glad to be back to ask my silly questions.  So my question still stands: how does a wifi extender increase/improve range for these sensors?

Captain

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5.1K Messages

@general_kaos​ It doesn't.  LIke you said, entry sensors do not connect to the base via wifi, communicates directly.

Community Admin

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218 Messages

Hi @general_kaos​,

The sensors connect to the Base Station using RF, not Wi-Fi. Improving overall wireless interference in your home or this location can help to create a clearer signal between the devices, but an extender does not directly help when it comes to the signal for sensors.

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