Dead Key Pad

@kurtnicholas​ I would suggest taking one battery out, leaving it out for a minute, then reinserting. That might help by clearing out any residual power, so it can reboot properly.

If that doesn't work, as the Captain suggests, please reach out to our Support team so we can get you a replacement.

I am on my 2nd key pad that has been replaced.  It is dead again.  Going to have to deal with all of the BS again.  Thinking about not even dealing with it anymore since I have the key flob.

@Bonnie40bb​,

Have you tried performing a Keypad reset? To do so:

1. Unmount your Keypad by sliding it up, and away from the bracket.
2. Remove all of the batteries.
3. Wait 5 minutes to allow the power to fully flush out.
4. Reinsert the batteries.

The Keypad should reboot, and reconnect with the Base Station shortly. If that doesn't help, extreme interference could be the culprit, as it causes the Keypad to work harder and use more power to connect with the Base Station. 

Interference can be caused by physical objects directly in the way between the Keypad and Base Station - like thick walls, heavy appliances, or metal. Or it could be caused by other wireless devices competing for the same airspace; you're looking for low-frequency devices like remote controlled garage door openers, or wireless weather stations. Those different sources of interference can even work in tandem, so we'll want to identify them all and move either the Base Station or Keypad to minimize any interference. 

You were right!  Took new batteries out waited 5 minutes and put back new batteries.  All good now thank you.