‎Can’t register a used gen3 base | SimpliSafe Support Home
 
mikepekock's profile

Tuesday, October 29th, 2024 10:14 PM

Can’t register a used gen3 base

I bought a used gen3 Base and am trying to set up, but it states the base is already registered and won’t let me go any farther in setting up the system.   I do not want monitoring, this is just for 1 door in an apt as a chime.   

any ideas?   I tried resetting but still will not let me go forward

Captain

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6.2K Messages

9 days ago

@mikepekock Call SS support tomorrow, provide the serial number of the base and they will have to register it to you. Get ready to provide information to register it to you, note you will not have to have a monitoring plan and pay something.

4 Messages

Thank you Captain!

4 Messages

@captain11​ nope your wrong.  They won't do it.  

Community Admin

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689 Messages

@mikepekock So sorry to hear about all of this trouble! We have forwarded your case to our escalated Support team for further assistance. A senior specialist will be in touch soon to help.

Community Admin

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689 Messages

8 days ago

@mikepekock as mentioned by Captain11, please reach out to our Support team. They'll be able to take a deeper look into your account, and help troubleshoot this with you in realtime. 

4 Messages

8 days ago

Well I called customer support as@captain11 suggested and they said it's linked to an account and can't help me.   This is so frustrating

Captain

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6.2K Messages

@mikepekock​ I knew, as you did, it was most likely linked to another account.

So now the community moderator needs to step this up a notch, reach out to mikepekock and get this addressed.

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