2 Messages
Base will not connect to WiFi after 4g cell module update
So here's the issue. We got the replacement module for 4g back up service2 weeks ago. I followed the directions to a "T." For reference I have built and assembled computers off and on for a few years so I'm not a novice but not an expert. Once everything was back together I tried to get the base to reconnect to our WiFi and it will not - regardless of what I do. I have unplugged the base and removed the battery, same with our Netgear Nighthawk router and the modem (ATT Gigabyte service). No dice. Yet in the meantime, one of the two cameras we have, lost connection randomly and found the WiFi we used for the whole system quickly and connected like normal. Base station - still no dice
I've combed through different areas and questions which are close to my issue but not quite mine. Currently after resetting the base station again I have the station next to the modem and near the router (3' away) and can't find it. Yet every other sensor except 1 door sensor is on WiFi...
Anyone with any thoughts/solutions?
Accepted Solution
Official Response
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @jaysonlangman ,
First, we should clarify that the sensors all connect to your Base Station via a local RF signal, which is not WiFi. So even if your WiFi was down, your system is still able to function as a local system. The cameras, meanwhile, all connect through WiFi directly, and not through the Base Station at all. It's important to keep that distinction in mind, as it does affect how we troubleshoot.
But with regard to your Base Station having trouble with WiFi after that 4G update: I have seen several Community members having the same trouble, and it was also a member who figured out the solution. I know you mentioned you've already tried a standard Base Station Reset; this is similar, but with an extra step:
But yes, if you've already tried the above, then yes, as the Captain suggests, maybe a Base Station replacement is the next step.
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captain11
Captain
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6K Messages
2 years ago
@jaysonlangman Suggest you call SS and request a new base with the 4G comm board...after...you at least attempt to troubleshoot with SS support.
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jenkus
2 Messages
2 years ago
I installed the 4G module and now my Base Station will not reconnect with my WiFi. I have a 5Ghz Gateway but it also operates on 2.4Ghz and is supposed to select the correct channel for each device. It worked fine before I installed the new module. Now it's not even finding the network at all and when I tried using the network name and password, that didn't work either.
Any suggestions?
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